EarthLink - Webmail service cancellation nearly impossible on phone.
I've called more than a few times with my request to cancel. They are too aggressive about not canceling.
Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he proceeded to process request to cancel.
He then put me on hold 8 minutes while I waited for a confirmation number. It felt like another delay tactic. If I didn't wait it wouldn't be cancelled. While on hold I searched internet a found similar complaints.
This last call took 18 minutes.
As a customer you shouldn't have to be forceful with your right to cancel. I would never recommend Earthink to anyone.
Reason of review: Poor customer service.
Monetary Loss: $71.
Preferred solution: Let the company propose a solution.
EarthLink Cons: Too aggressive trying to delay cancellation.
Location: Discovery Bay, California
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Comments
Please avoid publishing any personal information and promotional content
Then they threaten to send you to collections!!!! They're a scam!!
I think that I read either on this thread or elsewhere that the only thing to do is to have your credit card stop crediting earthlink. I am so fed up with earthlink.net.
I'm retired, and don't need to have earthlink.
In fact, I haven't used earthlink in 8+ years. (Why pay for an email service when you can use gmail or yahoo for free....