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I've called more than a few times with my request to cancel. They are too aggressive about not canceling.

Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he proceeded to process request to cancel.

He then put me on hold 8 minutes while I waited for a confirmation number. It felt like another delay tactic. If I didn't wait it wouldn't be cancelled. While on hold I searched internet a found similar complaints.

This last call took 18 minutes.

As a customer you shouldn't have to be forceful with your right to cancel. I would never recommend Earthink to anyone.

Reason of review: Poor customer service.

Monetary Loss: $71.

Preferred solution: Let the company propose a solution.

I didn't like: Too aggressive trying to delay cancellation.

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Anonymous
#1588638

I think that I read either on this thread or elsewhere that the only thing to do is to have your credit card stop crediting earthlink. I am so fed up with earthlink.net.

I'm retired, and don't need to have earthlink.

In fact, I haven't used earthlink in 8+ years. (Why pay for an email service when you can use gmail or yahoo for free....

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