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So ive been with earthstink, I mean earthlink for about 5 months and was told that I will be on a trial for 3 months and that it would go up to $43.00 which is very interesting because ive been getting charged $65.00 for internet which is outrageous when im only...
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1.0
I liked
  • I havent liked at all
#1131805
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Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded...
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1.1
I didn't like
  • Deceptive marketing
  • Hustling faster speed for dsl and their l0meg websites
  • Too aggressive trying to delay cancellation
#1123817
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I RECEIVED SERVICE FROM THEM ON OCT.3RD 2017 AND THEY CHARGED MY MY FIRST BILL ON OCT 6, 2017.. SO THAT PUT MY BANK ACCOUNT IN THE NEGATIVE $12 SO I CALLED CUSTOMER SERVICE AND HE SAID WHEN CAN I PAY AND I TOLD HIM OCT 20TH HE SAID THAT WAS FINE SO NOT I SEE ON OCT...
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1.0
I didn't like
  • Way they do business
#1113486
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Upon signing up with DishTV they hooked me up with Earthlink for my internet needs. 3 months later i seen an auto deduction for over double what i had been paying monthy. I was concerned because inwas NOT signed up for auto deduction plus my card on file was expired. I...
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1.0
#1103224
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EarthLink - Horrible Customer Service

This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
#1101390
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Piece of trash slow internet. Download speeds that can lead to 24 hour downloads and intermittent drops that disconnect you from whatever you are doing at the time(game, netflix, google docs, etc.) This is trash service but I'm trapped into using it because of...
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1.9
#1095958
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I had my credit card stolen so my bank cancelled and reissued a card then my son had surgery called to let them know what was going on was told I could pay on the 1st tomorrow had service up until 8/31 at 4 am and they shut me off and told me they had cancelled my...
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I didn't like
  • Being lied to
  • Especially non-english yokels
#1095095
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I was without internet service for 5 full days. I spent hours on the phone with technicians over that span and they were unable to fix it. They suggested I have my phone lines checked so a service guy from the phone company came over to check. Nothing was wrong....
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Anonymous
Robert

I have also had bad experience with Earthlink after 18 years as a customer. Upsold a new modem I didn't need after my internet service quit intermittently. Shortly after I got...

1.7
I didn't like
  • Customer service
  • Tech support
  • Especially non-english yokels
#1093926
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8/7/17. I've been having problems with losing my email off my computer, u nable to receive email, unable to send email for two weeks now. I thought it was my computer. Finally I called Earthlink. It is them! They've beenbought out and can't seem to get their act...
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#1084400
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I contacted Earthlink for service, it was only after I gave bank info,was I told I couldn't use phone with net use. I immediatley told them I DID NOT want their service (in the same initial conversation) as I was disabled and needed the phone for emergent use. They...
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#1078481
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