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It is awful experience after I switched to Earthlink internet service. First, their internet service is terrible, always off line. My kids complain it very day. Second, I was told my rate was fixed rate $44.99/m for 12 month contract. There was advertise too when I...
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1.0
I didn't like
  • Not honest
  • Customer service
#1171692
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Around the last week of August 11th 2017...i was looking to switch to another internet to fit my needs. Online came across Earthlink (i heard about Earthlink for years) so i decided to contact them The cst service was really a nice pleasant person to speak with. So i...
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1.0
#1161775
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I think NOT. I called to make inquiries about DSL, and the rep asked me if I had the service already. DUH, I disconnected, and threw them out as a potential provider. This told me that their reps are offshore. I have nothing against reps offshore, but they don't seem...
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I didn't like
  • Customer service
#1158847
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EarthLink - Horrible Customer Service

EarthLink
#1101390
This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
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EarthLink - Installatio sucks

EarthLink
#1076297
I bundled woth dish and was told installation would be scheduled within 4 days as of today still dont have it. They swbt am emaol.installation would be kulh 24th between 9 and 113o. I work and would mot be here. Theu said that installatio is nit abaolanke during the weekends. Funny that ithers companies do? Wth. Dissatisfied. Cancelling
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EarthLink - Horrible service

EarthLink
#1075962
EarthLink deactivated my service while they were accepting payments thru my bank I havnt had service for a week and now there telling me I had to wait another 5 to 7 business days - they're forcing their customers to giv them they're credit card info
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EarthLink - No service for months

EarthLink
#1067532
1.0
Details
I purchase service sometime ago and has never worked i call customer service and don t understand what gentleman was saying ,called again a few days later n got a guy who was much harder to understad would just like a refund because you promised me a service and didn t give me that service
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Advertised vs Delivered
Billing Practices
Coverage Area
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Style and Design
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Website
I was on the phone with an earthlink tech support guy who was verbally abusive, refused to give me his name or turn me over to his supervisor. He disconnected in the middle of addressing the problem. He asked me ‘what is your problem?” when I was upset that he closed...
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1.0
#1157728
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On 11/16/17 I had problems with my DSL Service. I called earthlink and spoke with their customer service (in India) and they informed me that my service was inactive to to non-payment of 19.25. Which was a month past due. I paid the past due amount and they stated my...
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1.2
#1138592
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This is what I get when I try to load Earthlink Webmail. "HTTP Status 500 – Internal Server Error Type Exception Report Description The server encountered an unexpected condition that prevented it from fulfilling the request. Exception java.lang.NullPointerException...
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#1137936
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So ive been with earthstink, I mean earthlink for about 5 months and was told that I will be on a trial for 3 months and that it would go up to $43.00 which is very interesting because ive been getting charged $65.00 for internet which is outrageous when im only...
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1.0
I liked
  • I havent liked at all
#1131805
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Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded...
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1.1
I didn't like
  • Too aggressive trying to delay cancellation
  • Deceptive marketing
  • Customer service
#1123817
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I RECEIVED SERVICE FROM THEM ON OCT.3RD 2017 AND THEY CHARGED MY MY FIRST BILL ON OCT 6, 2017.. SO THAT PUT MY BANK ACCOUNT IN THE NEGATIVE $12 SO I CALLED CUSTOMER SERVICE AND HE SAID WHEN CAN I PAY AND I TOLD HIM OCT 20TH HE SAID THAT WAS FINE SO NOT I SEE ON OCT...
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1.0
I didn't like
  • Way they do business
#1113486
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Upon signing up with DishTV they hooked me up with Earthlink for my internet needs. 3 months later i seen an auto deduction for over double what i had been paying monthy. I was concerned because inwas NOT signed up for auto deduction plus my card on file was expired. I...
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1.0
#1103224
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