EarthLink
EarthLink Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EarthLink has 1.5 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend EarthLink to a friend or colleague.
- Rating Distribution
Pros: I havent liked at all, Connectivity, Favorable prices.
Cons: Customer service, Especially non-english yokels, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EarthLink has 1.5 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend EarthLink to a friend or colleague.
- Rating Distribution
Pros: I havent liked at all, Connectivity, Favorable prices.
Cons: Customer service, Especially non-english yokels, Poor customer service.Recent recommendations regarding this business are as follows: "Don’t do it", "Stay away from Earthlink", "Do not waste your money", "Don't bother", "Run away from this company".
Most users ask EarthLink for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top EarthLink Reviews
"Upgrade service"
The lady found my account and no one else could and she was very sweet. My bill has stayed the same.
"No internet connectionno help on resolving the problem"
Have called since July 3 with no resolution and still without internet service unable to speak with respesentstivr User's recommendation: Do not waste your...
Detroit, Texas
No internet connection
I have called nearly every day, still no internet we are going on 8 days, would not recommend and I would like my money back
User's recommendation: Don’t do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Lack of tech knowledge
I recently upgraded my Windows laptop to Windows 11 and a new hard drive . I installed all previous software but could not get my mindspring account to upload.
After trying three times with different on line support- chat and voice - NO ONE knew Windows.
Finally researched windows apps and blogs on line for answers.
Also very frustrating to be a customer for over 25 years and corporate is hiding ! No e-mail address for complaints.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy Springs, Georgia
Resolved: Customer service doesn't exist.
Company fixed the issue and I have been provided with product replacement. Original equipment was sent to wrong address.
Equipment sent to good address instead. If you can't get through to Earthlink by phone, try describing your issue on consumeraffairs.com.
Tried to install. They sent my router to the wrong address.
Their chat never responds.
Phone support is perma-hold. No response to text.
- For all i know it works but i cant use it without the hardware
- Sent my router to wrong address
Preferred solution: Deliver product or service ordered
User's recommendation: Don't bother
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montebello, California
Unresolved
Lousy! I did NOT get my issue resolved.
I would really appreciate if I could get this issue resolved. Can I talk to someone who speaks clear English, and knows how o resolve this problem? Many very important emails have just disappeared.
Thank you. I am a long time Earthlink customer.Thank you,Lanny Aplanalp
Problem remains unresolved. Im not very high tech.
I would like to know why many emails have disappeared from my inbox, and would like to have them. I even offered to pay more fees if necessary.
Bottom line: problem not resolved. I explained that due to a serious accident I was in the hospital and now that I am home, many emails have disappeared.
Sonoma, California
Technical problems
I called a week ago, and they told me, I was gonna have internet, if I would restart my modem, and it never happened so they just lied at me
Columbus, Ohio
Cancellation
Never got confirmation of cancelation and no address to mail box to. Can't get a hold of a human. Very unhappy with company.
User's recommendation: Run away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milaca, Minnesota
This company scammed me. The guy told me that theybwere partners with Frontiernet, my internet company. They said Fromtiernet wanted to offer me the opportunity to give me faster more dependable ito
He said he was partnered with Frontiernet and Frontiernet wanted to offer their faster, more dependable service to me. They promised I would have my modem within 24-48 hours.
After 4 days of waiting, I called and asked them where it was. They said it was delayed and they had no idea when it would come. I told them to cancel my service and refund my money. They did not.
Instead, the modem arrived a week later. I hooked it up to see if it would work. I was getting 0.20 to 0.60 download speeds.
I called Frontiernet to complain and they told me that Earthlink was not their partner and I was scammed. I am unable to remove my credit card from their website and they have not responded to my request to return the equipment and refund my money.
User's recommendation: Stay away from Earthlink
Detroit, Texas
No internet connectionno help on resolving the problem
Have called since July 3 with no resolution and still without internet service unable to speak with respesentstivr
User's recommendation: Do not waste your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Antonio, Texas
Autopay
I will no longer have EarthLink for Internet service no one could help me change my Bank card on Autopay
Columbus, Ohio
Return equipment. The company could send me a return address label
I canceled Earthlink on June 6thand they have not sent me a return label for the equipment...I paid mybalancenonrNons
Liberty, North Carolina
Charge my bank for equipment without sending box
Cancel my service and yall was to send a box to mail equipment back I have not gotten no box and yall are charging my bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Snellville, Georgia
Resolved: Can't get to talk to a person, their chat doesn't work, nobody answers the phone, they assume u have mobile phone and can get an sms msg and there is NO WAY TO CONTACT THIS COMPANY WHEN THEIR SYSTEMS
Company fixed the issue and I have been provided with apology. I spent 6 days calling all over the planet, talking to female staff in Mumbai and Hyderabad, Inidia before problem was solved by about a 2 hour call from Durban South, Africa. No special offers or compensation offered other than "I'm sorry for your problems."
can't get to talk to a person, their chat doesn't work, nobody answers the phone, they assume u have mobile phone and can get an sms msg and there is NO WAY TO CONTACT THIS COMPANY WHEN THEIR SYSTEMS ARE DOWN. I have spent 1.5 hours trying to get help via chat and telephone and nothing works because they assume they can send sms msgs and they also assume u can remember a phone number associated with your acct. 30 years customer really angry now
- Tech support lousy
- Tech support lousy
Preferred solution: Apology
User's recommendation: avoid this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boca Raton, Florida
Billing change scam
I have been with the company for 30 some odd years. They have been reasonably good.
At least, as opposed to g-mail, there is someone to talk with.
All of a sudden advertisements started to appear on my e-mails. I called and they want an additional amount of money on my monthly bill to remove the ads from my account.
What next?
Houston, Texas
Inconsistent Communication and reconnect
I recently unemployed and had to let service go off. Communicated unemployment to Earthlink.
They were great at communicating pay the money.
When able three weeks later to pay dues and RECONNECT fee, reconnect has not happened three days later despite two attempts to contact via chat, long wait on queue. Preparing to lodge complaint with FTC and schedule them to take line off house.
User's recommendation: Bundle with your phone carrier
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Schwenksville, Pennsylvania
Poor service
I've called several times for the yearly plan. Nobody speaks English.
The rates are insane. Find another email company
User's recommendation: For service
Dublin, Georgia
Internet not working
Have had your service for almost a month, payment is do next week, but the Internet turned off. Fix it.
User's recommendation: So far, not looking good
About
, , , , New Edge Networks
EarthLink is a leading national Internet service provider. The company is based in Atlanta. The company was founded in 1994 by Sky Dayton. EarthLink has been servicing more than 5 million customers. The company provides Internet services regardless of access type, speed or location. In 1995, the company introduced EarthLink Software. It was the first open and direct Internet access software in the world. In 2007, the company launched a Freestanding DSL service. This enables consumers receive high-speed Internet access without buying local telephone service from their phone companies. The same year, Earthlink launched the EarthLink Security Center, which provides new security opportunities.
EarthLink is ranked 638 out of 2180 in Telecommunications category
USA
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