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After close 30 years EARTHLINK remains completely inept. Regardless of terrible reviews by consumers and peers alike, they continue to operate business as usual. Even after being acquired by Windstream or whomever I have seen little or no change within this ISP. their...
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Company wrote 0 private or public responses to the review from Nov 28.
1.1
#1409942
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We entered into a contract with Windstream/Earthlink Business. This contract states that amount that we are to pay for monthly telephone service and that we cannot cancel for 18 months without incurring a huge penalty. A few months into the contract, they had a rate...
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Company wrote 0 private or public responses to the review from Nov 28.
1.6
I didn't like
  • Price increases
#1409907
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Why do I keep using this rotten company for email? Lazy, yes. Hate to change anything, yet. Willing to put up with unending delay, yes. Self-hate is the only possible explanation, I deserve mistreatment. Just had to get this off my chest. I hope you don't suffer the...
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Company wrote 0 private or public responses to the review from Sep 20.
1.0
#1361388
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Clairol has ruined their tried and true Nice'n Easy hair color formula. I've used it for decades and really liked the blended tones and highlights. They now have a "new and improved" formula, which it is NOT improved. This new formulation stinks to high heaven of...
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Company wrote 0 private or public responses to the review from Sep 19.
Anonymous
Anonymous

Oh but the important part is to save the company 3/4 of one cent. Maybe an entire cent if it now smells of {{redacted}}. Who is EarthLink ?

#1360383
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I was tired of paying 8 bucks a month for an email account that wasn't necessary. Yeah.........just try and cancel.....next to impossible! Finally I found an 800 number on my bank statement. I called it talked to someone from another country so I'm not sure what I...
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Company wrote 0 private or public responses to the review from Aug 08.
1.0
I didn't like
  • I already mentioned that
#1324680
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oEarthLink web mail is out again....This on top of getting Spam in my inbox for the last three months even though my spam blocker is set to high (meaning nothing is suppose to get into my inbox unless the address is in my address book...)_ NOT WORKING even after three...
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Company wrote 0 private or public responses to the review from May 30.
Anonymous
Alyson

Go to gmail or another provider like I did. After 20 years with Earthlink, made the switch. Couldn't be happier. Earthlink's service is horrible - they should be out of busine...

2.1
I liked
  • Used to like the spamblocker
I didn't like
  • Wont fix their spam blocker problem
#1267284
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Had services with these people for a year. 30 days prior to my contract ending, i requested in writing as indicated in the conytract, that I nolonger needed their services. I received a confirmation email. It is 6 weeks later, I cant get internet because Earthlink wont...
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Company wrote 0 private or public responses to the review from May 18.
1.0
#1259165
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On Monday, April 30th, around 5:30 am my DSL line went down. The first call to customer support was around 6 am Monday morning. At 7 am I called again, and told them exactly where the problem was (their office) and asked if there had been any wiring or equipment...
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Company wrote 0 private or public responses to the review from May 02.
1.3
#1246583
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First off this company needs to be shut down!!! The most horrible customer service ive ever had to deal with in my life!!.........i moved into my apartment the previous tenants had earthlink and never called to cancel or transfer services im trying to get my internet...
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Company wrote 0 private or public responses to the review from Apr 25.
1.0
#1241252
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EarthLink - Have to pay $69 just to have my servive back on.

This is the worst custom service every. The internet itself are great no problems but the they charge you over just to turn your service back on just like you a new customer . And you can't understand *** ... I hate them service are *** bad
Company wrote 0 public responses to the review from Apr 03.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#1225617
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