EarthLink
Reviews and Complaints
Reviews Chart
$150K
CLAIMED LOSSES
110
TOTAL REVIEWS
15.7K
PAGE VIEWS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm an ongoing customer of Earthlink. In May I received my bill receipt and all the way at the bottom it stated that my bill would increase by $5.00, going from $39.95 to $44.95. There was nothing on my bill stating a reason for the increase so I decided to contact...
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ID
Pros
- Connectivity
Cons
- Payment options
- Way they do business
- Customer service
Loss
$5
Preferred solution
Let the company propose a solution
EarthLink - Horrible Customer Support and Service
Billing error on their part. Took forever to get to anyone who even cared about resolving the problem. Hung up on twice by customer service, last time when I asked who to complain to.AVOID at all costs
ID
Product
Earthlink Account
Pros
- Can still use my original email addresss
Preferred solution
Let the company propose a solution
EarthLink - Technical Support
We have called 4 times over the last 3 days with an average wait time of 40 minutes to talk to a person...who we could barely understand when finally connected. We were put on hold once & hung up on after a wait of 13 minutes. Still waiting for our internet to be reconnected after an Earth Link error on our account. Each day weve called, weve been promised service by 6pm. Still NO service.
User's recommendation: Choose another provider.
ID
Location
Ramseur, North Carolina
EarthLink - Horrible service
Cancelled order horrible service. Not a customer.
ID
Location
Hampton, Virginia
We had used Earthlink dial up email for a very very long time, many years. We opened and have used DSL internet and email with another company for years, and decided to close those old Earthlink email accounts that we do not use. We reviewed the accounts online, which...
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ID
Product
Earthlink Account
Pros
- Price
- Low cost
Cons
- Options
- Customer service
Preferred solution
Better Customer Service to anyone who is still with Earthlink.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEarthLink - Poor comunication
I have called and written several times and get no where. I need my cable burried asap but no one comes to do the job after several months! My lawn service and landlord are getting mad at me for this not being done. I can't have this cable exposed! On top of that, I need to pay my bill but to do so I have to use a different credit card and the site won't allow me to do that. Earthlink is warring my patience to where I might find another internet provider.
ID
Location
Pittsford, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate by user Jul 28
I am also still trying to get them to bury the cable that is laying on my lawn and that of my neighbor's. All utilities have been cleared.
There is no reason for anymore delays. Get this cable buried!
Update by user Jul 28
I finally was able to pay my bill using a different credit card. I...
ID
Pros
- Easy to set up
Cons
- Very lax in getting cable burried
Preferred solution
Accept my payment or fix your site
EarthLink is not working
I cannot get a call through. It rings once and stops, online help wants my credit card snd I just want to know if EarthLink is down, I should not have to pay for a yes or no answer, for
ID
Location
Torrance, California
Preferred solution
Deliver product or service ordered
EarthLink - Internet service
Earthlink is one of the worst companies I have ever dealt with. In the first ten days of internet service, I was out for five full days. Every time I called Earthlink customer service I spent at least 30 minutes waiting for a representative. Then it took numerous calls and more than two weeks to have my service fully cancelled. Do not use Earthlink!
User's recommendation: Do not use Earthlink!
ID
Service
Earthlink Internet Service
Cons
- Unreliable service and 30 minutes every time i called cs
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEarthLink - Internet will not connect
I am unable to watch TV because the internet is not working and I just paid the bill today so I am pissed
User's recommendation: I need help.
ID
Service
Earthlink Technical Support
Loss
$58
Preferred solution
I just need the internet to work if I'm paying my money
Compare Companies
EarthLink
110 reviews
VS
Centurylink
3272 reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEarthLink - Internet out again
She hung up on me
User's recommendation: Run.
ID
Location
Atlanta, Georgia
Service
Earthlink Internet Service
Loss
$50
Preferred solution
Price reduction
EarthLink - Amount to pay on 3rd
Please.tell me what I'm going to have to pay on my next bill
ID
Location
Seymour, Tennessee
Reason of review
Good customer service
EarthLink - *** NO
They work 24 hours but customers must wait for repair service because it's the holidays. If I do not pay I do not get internet, I pay and still do not have service, despite telling them I work from home. Their response was maybe a service person will be out in 3 days. I have already been waiting 3 days. They apologize and do nothing, I am out of service and out of income and Earthlink do not care.
ID
Location
Flushing, New York
Service
Earthlink Internet Service
EarthLink - Don’t ever deal with these con artists.
I received the services Dec, 6 2019. After paying the initial installation fee of 68.00 or something like that. Dec, 18 2019 My services are cut off for non payment. I get the run around for three hours. Can’t even understand these foreigners that are talking to me. Anyway they tell me it’s been a month and I need to pay and also an reconnection fee. I tell the man I haven’t received one month of service only 12 days. He tells me this just how they do it. I tell him I need to cancel right away. One more hour of being sent here and there and maybe I’m out from under these bums
ID
Reason of review
Pricing issue
Loss
$66
Preferred solution
Full refund
EarthLink - English as a first language
I simply cannot understand the India based customer support, US based support please!
ID
Service
Earthlink Internet Service
Cons
- Especially non-english yokels
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I just opened an account with Earthlink and never had an account before. I entered into a 30 day trial for internet 12MB of DSL which being in the suburbs its the best you can find besides trying to use a 4G hotspot with spotty reception. After 30 days it will turn...
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ID
Service
Earthlink Internet Service
Reason of review
Poor customer service
Loss
$70
Preferred solution
Waive installation charges since I already paid and I will continue services.
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