EarthLink
EarthLink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EarthLink has a 1.5 star rating from 88 reviews, with 5% would likely recommend; overall sentiment is mostly dissatisfied, citing high price and frequent requests for refunds.
Positive Feedback
Some customers note reasonable prices and basic connectivity when service works; a few reps resolved billing issues satisfactorily.
Negative Feedback / Risk Areas
- Persistent long hold times and unresponsive customer service reflecting many EarthLink customer complaints.
- Frequent billing errors, unauthorized charges, and denied refunds causing dispute and refund requests.
- Equipment, activation, and cancellation problems including missing return labels and subscription/auto-pay issues.
Key Takeaways for Future Customers
- Expect poor support availability; document all contacts and get confirmations in writing.
- Monitor billing closely and be prepared to escalate for refunds.
- Consider alternative ISPs if reliable service and prompt customer service matter.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EarthLink has a 1.5 star rating from 88 reviews, with 5% would likely recommend; overall sentiment is mostly dissatisfied, citing high price and frequent requests for refunds.
Positive Feedback
Some customers note reasonable prices and basic connectivity when service works; a few reps resolved billing issues satisfactorily.
Negative Feedback / Risk Areas
- Persistent long hold times and unresponsive customer service reflecting many EarthLink customer complaints.
- Frequent billing errors, unauthorized charges, and denied refunds causing dispute and refund requests.
- Equipment, activation, and cancellation problems including missing return labels and subscription/auto-pay issues.
Key Takeaways for Future Customers
- Expect poor support availability; document all contacts and get confirmations in writing.
- Monitor billing closely and be prepared to escalate for refunds.
- Consider alternative ISPs if reliable service and prompt customer service matter.
Media from reviews
Greenwood Village, Colorado
Very pissed off!
I've spoken to 6 different representatives including a supervisor, about a refund I requested due to Earthlink not working in my area! The situation is still not resolved.
Albuquerque, New Mexico
Internet dont work
Trash Boone helped me. I pay $70 a month for trash service and no one to reply.
- No one is there to pick up the phone
- Trash
Preferred solution: Price reduction
User's recommendation: Dont get this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor treatment of paying customer
So far, I have been a loyal paying customer of EarthLink for 27 years. I am currently paying them $32 a month for three webmail mailboxes.
I called them to simply find out how much the third mailbox is costing me each month. They recognized my phone number right away and said they would call me back when a rep was available. About 15 minutes later, they did call me back. We went through all the verification steps once again, and I was transferred three times and placed on hold for a total of 27 minutes.
My question was finally answered. They promised me I would immediately get an email survey. That never came.
I was really wishing for that survey and am still a customer but actively looking for someone else to replace them now. I am incredibly disappointed.
- Have been around a long time
- Poor treatment of paying customers
Preferred solution: Apology
User's recommendation: Stay away from Earthlink
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis company scammed me. The guy told me that theybwere partners with Frontiernet, my internet company. They said Fromtiernet wanted to offer me the opportunity to give me faster more dependable ito
He said he was partnered with Frontiernet and Frontiernet wanted to offer their faster, more dependable service to me. They promised I would have my modem within 24-48 hours.
After 4 days of waiting, I called and asked them where it was. They said it was delayed and they had no idea when it would come. I told them to cancel my service and refund my money. They did not.
Instead, the modem arrived a week later. I hooked it up to see if it would work. I was getting 0.20 to 0.60 download speeds.
I called Frontiernet to complain and they told me that Earthlink was not their partner and I was scammed. I am unable to remove my credit card from their website and they have not responded to my request to return the equipment and refund my money.
User's recommendation: Stay away from Earthlink
I agree I even text them that too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, Alabama
Customer service ppl are rude hung up on me
I HATE EARTH LINK STILL HAVE NOT GOTTEN A REFUND THE MATTER IS NOT RESOLVED I AM VERY SAD ABD YOSET ABOUT THIS
I call with a refund problem and the lady was helping me and the. She just hangs up on me I have had nothing but troubles from day one I'm disabled and just had a heart attack to just be going through all this I was really looking forward to internet in my home because I don't have many options on providers in my area and everyone recommended you all boy well I will never have internet cause I will never use you all and I don't like ppl not being nice to me
User's recommendation: N)A
Anniston, Alabama
Need a new package
They hung up on me. I was trying to get a new package.
I can only stream. It's really hard to get in touch with someone.
Preferred solution: New package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Decatur, Alabama
I have not heard nothing
Update: I still have not heard anything from EarthLink. It's because they don't want to give me a refund.
Those people did me wrong; they didn't do right. They wrote my info wrong and never told me about having to pay more when the equipment came, but they made sure that I paid the $49.99, and they would be able to keep it without giving it back with my info wrong.
- Dont give a crap for anyone
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't make Payments
Had to replace my debit card. Went on the site to change it or to pay the bill.
It's been almost a week and still won't even allow me to hit the 'pay' button. Tried calling and there's just a *** robot who tried to make the payment with the old card without other options. No person to be heard or available.
Overly priced as well.
We want WOW, but big corporations won't allow it, which is unconstitutional to monopolize.
- No people to help
Preferred solution: A way to pay my bill with a different card so I can continue to have Internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sandy Springs, Georgia
Resolved: Customer service doesn't exist.
Company fixed the issue and I have been provided with product replacement. Original equipment was sent to wrong address.
Equipment sent to good address instead. If you can't get through to Earthlink by phone, try describing your issue on consumeraffairs.com.
Tried to install. They sent my router to the wrong address.
Their chat never responds.
Phone support is perma-hold. No response to text.
- For all i know it works but i cant use it without the hardware
- Sent my router to wrong address
Preferred solution: Deliver product or service ordered
User's recommendation: Don't bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPPP username and password
Nothing happened. Maybe they were closed. The phone answer states hours of operation 9 AM - 9 PM EST; when I phoned, it was hours before that.
- Foreign people told to use american names
Preferred solution: A live person to help me.
User's recommendation: Don't bother with chat, totally useless.
Need new password
The phone disconnected. They never answered.
Long hold time.
I don't need to write 100 symbols to say what I just said, so this is *** on top of *** And now this won't even send unless I write more and more and more. This is a ridiculous website that I've paid for for years.
User's recommendation: answer your phone for Pete’s sake
Billing
False advertising, bill was supposed to be 10 dollars because I have food stamps, medicaid,social security disability, it's 62.95 which I can't afford
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerEarthlnk is refusing to accept the correct answer to my security question.
They cut me off before I could even explain the problem. I needed to talk with a person but he only option offered was rebooting the computer, which had nothig whatsoever to do with the problem.
User's recommendation: Don't bother calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of tech knowledge
I recently upgraded my Windows laptop to Windows 11 and a new hard drive . I installed all previous software but could not get my mindspring account to upload.
After trying three times with different on line support- chat and voice - NO ONE knew Windows.
Finally researched windows apps and blogs on line for answers.
Also very frustrating to be a customer for over 25 years and corporate is hiding ! No e-mail address for complaints.
Hard company to get to talk to a representative
I finally got a a representative on the line to change my payment card numbers due to fraudulent hacking that got my account number
Customer Service sucks
Could not find a way to resolve my issue. Had to text and chat to no avail. Automated phone system cut me off 4 times
About
, , , , New Edge Networks
EarthLink is a leading national Internet service provider. The company is based in Atlanta. The company was founded in 1994 by Sky Dayton. EarthLink has been servicing more than 5 million customers. The company provides Internet services regardless of access type, speed or location. In 1995, the company introduced EarthLink Software. It was the first open and direct Internet access software in the world. In 2007, the company launched a Freestanding DSL service. This enables consumers receive high-speed Internet access without buying local telephone service from their phone companies. The same year, Earthlink launched the EarthLink Security Center, which provides new security opportunities.
EarthLink is ranked 584 out of 2392 in Telecommunications category
USA
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I hear ya I been trying to connect to the Internet they say I am connected to well since 830 this morning I have chatted and they leave you hanging. And then you leave your number they jump to survey.
I say it sucks the ad don't tell you Abt the 65.95 either so ii waited another month and look here I am still waiting. Bs