EarthLink Reviews and Complaints
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0
Issues
resolved
85
Total
reviews
$160K
Claimed
losses
$5.7K
Avg
loss
11.7K
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views
What was your experience with EarthLink?
Customers don't like
- Customer service
- Especially non-english yokels
- Too aggressive trying to delay cancellation
Customers like
- Used to like the spamblocker
- I havent liked at all
- Connectivity
oEarthLink web mail is out again....This on top of getting Spam in my inbox for the last three months even though my spam blocker is set to high (meaning nothing is suppose to get into my inbox unless the address is in my address book...)_ NOT WORKING even after three...
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I liked
- Used to like the spamblocker
I didn't like
- Wont fix their spam blocker problem
Had services with these people for a year. 30 days prior to my contract ending, i requested in writing as indicated in the conytract, that I nolonger needed their services. I received a confirmation email. It is 6 weeks later, I cant get internet because Earthlink wont...
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On Monday, April 30th, around 5:30 am my DSL line went down. The first call to customer support was around 6 am Monday morning. At 7 am I called again, and told them exactly where the problem was (their office) and asked if there had been any wiring or equipment...
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First off this company needs to be shut down!!! The most horrible customer service ive ever had to deal with in my life!!.........i moved into my apartment the previous tenants had earthlink and never called to cancel or transfer services im trying to get my internet...
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EarthLink - Have to pay $69 just to have my servive back on.
This is the worst custom service every. The internet itself are great no problems but the they charge you over just to turn your service back on just like you a new customer . And you can't understand *** ... I hate them service are *** bad
My mother passed away in 2011. I called earthlink and cancelled her account. Then in 2018, I noticed they were still deducting $70/monthly from her estate. They refused to refund anything after I discovered the error. Because it has been so many years, I no longer had...
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Anonymous
That is sad I'm sorry to hear about your mom first of all but for these Racist crooks
Lester
The executor / executrix of the estate has failed to perform his/her single most important duty : closure and distribution of estate assets. I can't imagine how an estate coul...
EarthLink - Horrible customer service
Spiteful. Evil. Shut my account out of spite while activated
Horrible! Now most of incoming emails do not reach me. Earthlink adopted a new "antispam" policy. It blocks IP from which suspected spam cam. (Instead of delivering mails them to the suspected spam folder). As a result incoming legit emails were blocked, more and more....
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Product
I paid 85% of my bill the customer rep assured me that the 16$ that l pwe would roll over to next months bill.. 5 days later l noticed that my wifi was suspended. So l called & they told me l was sent to collections l have to bay a 200 cancel fee (which l didnt cancel)...
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Similar to EarthLink
It is awful experience after I switched to Earthlink internet service. First, their internet service is terrible, always off line. My kids complain it very day. Second, I was told my rate was fixed rate $44.99/m for 12 month contract. There was advertise too when I...
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Product
I didn't like
- Customer service
- Not honest
Go to gmail or another provider like I did. After 20 years with Earthlink, made the switch. Couldn't be happier. Earthlink's service is horrible - they should be out of busine...