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EarthLink

EarthLink

www.earthlink.net
What is your customer experience with EarthLink?

EarthLink Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • EarthLink has 1.5 star rating based on 109 customer reviews. Consumers are mostly dissatisfied.

  • 6% of users would likely recommend EarthLink to a friend or colleague.

  • Rating Distribution
  • Pros: I havent liked at all, Connectivity, Favorable prices.
    Cons: Customer service, Especially non-english yokels, Poor customer service.

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Media from reviews

EarthLink - This company scammed me. The guy told me that theybwere partners with...
EarthLink - No refund I can stick it in their ***EarthLink - Stay away! Terrible service, rude support, money grabbers!EarthLink - Stay away! Terrible service, rude support, money grabbers! - Image 2EarthLink - Criminal EnterpriseEarthLink - Ripped off like a ***EarthLink - Fed Up
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Top EarthLink Reviews

Positive Review

"Upgrade service"

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The lady found my account and no one else could and she was very sweet. My bill has stayed the same.

Critical Review

"No internet connectionno help on resolving the problem"

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Have called since July 3 with no resolution and still without internet service unable to speak with respesentstivr User's recommendation: Do not waste your...

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service internet customer money account phone problem address internet service modem
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Anonymous
map-marker Detroit, Texas

No internet connection

I have called nearly every day, still no internet we are going on 8 days, would not recommend and I would like my money back

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User's recommendation: Don’t do it

Mark S Yeq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Lack of tech knowledge

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I recently upgraded my Windows laptop to Windows 11 and a new hard drive . I installed all previous software but could not get my mindspring account to upload.

After trying three times with different on line support- chat and voice - NO ONE knew Windows.

Finally researched windows apps and blogs on line for answers.

Also very frustrating to be a customer for over 25 years and corporate is hiding ! No e-mail address for complaints.

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Resolved
Columbine P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sandy Springs, Georgia

Resolved: Customer service doesn't exist.

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Updated by user Jul 08, 2025

Company fixed the issue and I have been provided with product replacement. Original equipment was sent to wrong address.

Equipment sent to good address instead. If you can't get through to Earthlink by phone, try describing your issue on consumeraffairs.com.

Original review Jun 23, 2025

Tried to install. They sent my router to the wrong address.

Their chat never responds.

Phone support is perma-hold. No response to text.

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Pros:
  • For all i know it works but i cant use it without the hardware
Cons:
  • Sent my router to wrong address

Preferred solution: Deliver product or service ordered

User's recommendation: Don't bother

Belicia Yth

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montebello, California

Unresolved

Updated by user Jun 19, 2025

Lousy! I did NOT get my issue resolved.

I would really appreciate if I could get this issue resolved. Can I talk to someone who speaks clear English, and knows how o resolve this problem? Many very important emails have just disappeared.

Thank you. I am a long time Earthlink customer.Thank you,Lanny Aplanalp

Original review Jun 10, 2025

Problem remains unresolved. Im not very high tech.

I would like to know why many emails have disappeared from my inbox, and would like to have them. I even offered to pay more fees if necessary.

Bottom line: problem not resolved. I explained that due to a serious accident I was in the hospital and now that I am home, many emails have disappeared.

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Daylan Fez
map-marker Sonoma, California

Technical problems

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I called a week ago, and they told me, I was gonna have internet, if I would restart my modem, and it never happened so they just lied at me

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Steffi Pxm
map-marker Columbus, Ohio

Cancellation

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Never got confirmation of cancelation and no address to mail box to. Can't get a hold of a human. Very unhappy with company.

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User's recommendation: Run away from this company

Rebecca G Eti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Milaca, Minnesota

This company scammed me. The guy told me that theybwere partners with Frontiernet, my internet company. They said Fromtiernet wanted to offer me the opportunity to give me faster more dependable ito

EarthLink - This company scammed me. The guy told me that theybwere partners with...

He said he was partnered with Frontiernet and Frontiernet wanted to offer their faster, more dependable service to me. They promised I would have my modem within 24-48 hours.

After 4 days of waiting, I called and asked them where it was. They said it was delayed and they had no idea when it would come. I told them to cancel my service and refund my money. They did not.

Instead, the modem arrived a week later. I hooked it up to see if it would work. I was getting 0.20 to 0.60 download speeds.

I called Frontiernet to complain and they told me that Earthlink was not their partner and I was scammed. I am unable to remove my credit card from their website and they have not responded to my request to return the equipment and refund my money.

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User's recommendation: Stay away from Earthlink

Anonymous
map-marker Detroit, Texas

No internet connectionno help on resolving the problem

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Have called since July 3 with no resolution and still without internet service unable to speak with respesentstivr

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User's recommendation: Do not waste your money

Dawana Jff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Autopay

I will no longer have EarthLink for Internet service no one could help me change my Bank card on Autopay

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Caydee Jke
map-marker Columbus, Ohio

Return equipment. The company could send me a return address label

I canceled Earthlink on June 6thand they have not sent me a return label for the equipment...I paid mybalancenonrNons

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Braelyn Fpv
map-marker Liberty, North Carolina

Charge my bank for equipment without sending box

Cancel my service and yall was to send a box to mail equipment back I have not gotten no box and yall are charging my bank account

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Resolved
Barbaraann Eiq

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Verified Reviewer
| map-marker Snellville, Georgia

Resolved: Can't get to talk to a person, their chat doesn't work, nobody answers the phone, they assume u have mobile phone and can get an sms msg and there is NO WAY TO CONTACT THIS COMPANY WHEN THEIR SYSTEMS

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Updated by user Feb 17, 2025

Company fixed the issue and I have been provided with apology. I spent 6 days calling all over the planet, talking to female staff in Mumbai and Hyderabad, Inidia before problem was solved by about a 2 hour call from Durban South, Africa. No special offers or compensation offered other than "I'm sorry for your problems."

Original review Jan 17, 2025

can't get to talk to a person, their chat doesn't work, nobody answers the phone, they assume u have mobile phone and can get an sms msg and there is NO WAY TO CONTACT THIS COMPANY WHEN THEIR SYSTEMS ARE DOWN. I have spent 1.5 hours trying to get help via chat and telephone and nothing works because they assume they can send sms msgs and they also assume u can remember a phone number associated with your acct. 30 years customer really angry now

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Pros:
  • Tech support lousy
Cons:
  • Tech support lousy

Preferred solution: Apology

User's recommendation: avoid this company

Robert K Lzk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boca Raton, Florida

Billing change scam

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I have been with the company for 30 some odd years. They have been reasonably good.

At least, as opposed to g-mail, there is someone to talk with.

All of a sudden advertisements started to appear on my e-mails. I called and they want an additional amount of money on my monthly bill to remove the ads from my account.

What next?

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Anonymous
map-marker Houston, Texas

Inconsistent Communication and reconnect

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I recently unemployed and had to let service go off. Communicated unemployment to Earthlink.

They were great at communicating pay the money.

When able three weeks later to pay dues and RECONNECT fee, reconnect has not happened three days later despite two attempts to contact via chat, long wait on queue. Preparing to lodge complaint with FTC and schedule them to take line off house.

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User's recommendation: Bundle with your phone carrier

Friendly F Awv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schwenksville, Pennsylvania

Poor service

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I've called several times for the yearly plan. Nobody speaks English.

The rates are insane. Find another email company

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User's recommendation: For service

Clytie Eax
map-marker Dublin, Georgia

Internet not working

Have had your service for almost a month, payment is do next week, but the Internet turned off. Fix it.

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User's recommendation: So far, not looking good

About

Related Companies

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Summary

EarthLink is a leading national Internet service provider. The company is based in Atlanta. The company was founded in 1994 by Sky Dayton. EarthLink has been servicing more than 5 million customers. The company provides Internet services regardless of access type, speed or location. In 1995, the company introduced EarthLink Software. It was the first open and direct Internet access software in the world. In 2007, the company launched a Freestanding DSL service. This enables consumers receive high-speed Internet access without buying local telephone service from their phone companies. The same year, Earthlink launched the EarthLink Security Center, which provides new security opportunities.

EarthLink reviews and complaints

EarthLink is ranked 638 out of 2180 in Telecommunications category

Area Served

USA

Payment Methods

MasterCard

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