Let me start by saying NO ONE knows what they are doing there and from what I can tell EVERYTHING is contracted out. They have horrible customer service.
Stuck me with a $1300 phone installation bill which was NEVER discussed. I signed a 3 year contract on the advice of my IT guy and have nothing but regrets. EL is truly a joke. I will never recommend EL to anyone, ever.
I will go out of my way to let people know to steer clear of this company. They use the "bait and switch" often...talking in "IT lingo" and then when asked what that means they dumb it down and pretty much lie to you. They talked to me about "landline" service.
I thought landline as in real copper wire etc...NOPE I got hosted VoIP just like I had and the "landline" they were referring to was a T1. I understand that it is better, but it's the same with the fees and everything concerning this company.
Reason of review: Not as described.
Monetary Loss: $30000.