This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

EarthLink - Internet will not connect

I am unable to watch TV because the internet is not working and I just paid the bill today so I am pissed

User's recommendation: I need help.

View full review
ID
#1902944 Review #1902944 is a subjective opinion of poster.
Service
Earthlink Technical Support
Loss
$58
Preferred solution
I just need the internet to work if I'm paying my money
1.3
Details
On 7/24/19 just before noon my DSL line went down. The first (hour long) call to support ended with them claiming that it was "the line" and promising to have a tech call me within 24 hours to schedule an on premises visit, even though I told them the steps I had...
View full review
ID
#1599135 Review #1599135 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Earthlink Technical Support
Cons
  • Worthless technical support
Reason of review
Poor customer service
1.3
Details
I require a decent internet connection for my business, and my customers were calling with problems that I couldn't resolve without logging into their local networks. By Monday night I was calling customer support every hour. And getting no results. Tuesday, the DSL...
View full review
ID
#1246583 Review #1246583 is a subjective opinion of poster.
Service
Earthlink Technical Support
Reason of review
Poor customer service
1.2
Details
I called earthlink and spoke with their customer service (in India) and they informed me that my service was inactive to to non-payment of 19.25. Which was a month past due. I paid the past due amount and they stated my services will be restored. I spoke with Customer...
View full review
ID
#1138592 Review #1138592 is a subjective opinion of poster.
Service
Earthlink Technical Support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

EarthLink - Technical Support Review

1.0
Details
*** internet *** customer support So bad they refunded me my money for the month before ever trying to fix the issue ( called several times, systems are down, systems are being updated,there's no supervisor around or they already went home,. Excuse after excuse after excuse ) They sent out a service technician and told us we did not need to be home. We were not informed until the next day that the service technician could not do his job because we "needed" to be there. When we were on the phone discussing this issue we told them they said we do not have to be home and the customer support person agreed we are right that we do not have to be home so for some reason the technician could not do his job and they didn't know about it and neither did we. The big deal is they made no effort to inform us, so once again hours on the phone with no result. Two days later we are called and said a technician will come out next Friday which is a week and two days away from where we are now; (relative to the story) Mad that we have not had Internet for over a month with no results or change in the effective status we are still getting the runaround and even getting to talk to customer service takes over an hour before we ever even get to start addressing what the real problem is. No internet Seriously can't believe how bad this of an experience this really is, I can't afford to use my hotspot all day everyday and still pay for internet I dont get to use And yes I check in the box can be contacted by the company. Not that I think it would do any good because I've been trying to get in contact with them and when I do they do nothing so please I dare you to contact me
View full review
ID
#1071998 Review #1071998 is a subjective opinion of poster.
Service
Earthlink Technical Support
Reason of review
Poor customer service

EarthLink - Technical Support Review from Lincoln Village, Ohio

2.5
Details
We have a T1/PRI for our company phone lines. It went down on a Monday and is still down Tuesday evening. I asked them to forward the main number to another phone number. This should be an easy request but they couldn't do it in 12 hours. They called me on Tuesday evening to say that a tech will be calling me Wednesday morning to forward the number. It takes 2 days to forward a number???? I only asked them to do this because they said an engineer will be out to fix my T1/PRI. Everytime i called in for an update, they kept giving me the same answer..."the engineer is scheduled to come out today". No time was given. "Today" came and went without an engineer showing up. Now they say an engineer will come out tomorrow to fix my T1/PRI. Each call into their support department went to India. They were most unhelpful. All they can do is read the screen for an update. Worthless! Stay away from Earthlink.
View full review
ID
#943367 Review #943367 is a subjective opinion of poster.
Location
Lincoln Village, Ohio
Service
Earthlink Technical Support
Cons
  • Tech support
Reason of review
Poor customer service

EarthLink Reviews

  1. 33 reviews
  2. 12 reviews
  3. 2 reviews
  4. 1 review
  5. 0 reviews
EarthLink reviews