They were down4Hours. I phone INDIA.
They say "WE ARE NOT DOWN, your MODEM IS OLD. and FRIED. "I'll buy one at FRYS I say. No you can't they say.
You have to buy it from us. 81,00 with shipping. OK I say. Ten minutes later, ELN is back on line.
IT WAS EARTHLINK IN AN OUTAGE and it was NOT MY MODEM. I call the tekkie immediately and say "cancel that purchase. He says you have to call biz office tomorrow. I CANNOT void your purchase.
WHAT?? I DO call BIZ OFFICE as SOON as it opens but NEXT DAY that MODEM IS UPS-ed to MY FRONT GATE. THEY TOOK 81.00 from my bank.
HOAXED ME. JEEZ LOUISE!
Product or Service Mentioned: Earthlink Internet Service.
Reason of review: Order processing issue.
Monetary Loss: $81.
Preferred solution: Let the company propose a solution.
I didn't like: Hustling modems, High cost, Hustling faster speed for dsl and their l0meg websites, Websites they give have impossible domain name.