Earthlink = Poor Webmail Service. Company was sold on Jan 28, 2019.

Webmail has been working for e "on and off" for about two weeks. Perhaps their better employees bailed out when the company was sold. There's the story: https://bit.ly/2H32Ktz
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ID
#1480962 Review #1480962 is a subjective opinion of poster.
Location
Akron, Ohio
Service
Earthlink Email Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.0
Details
)_ NOT WORKING even after three (unresponsive) emails to EarthLink to fix the problem.... According to other customers noted on ‘Down Detector’ “ Earthlink lets anything go through - filters keep out wanted email, and let spam through. And they have regular outages,...
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1 comment
Anonymous
#1492230

Go to gmail or another provider like I did. After 20 years with Earthlink, made the switch.

Couldn't be happier. Earthlink's service is horrible - they should be out of business by now.

ID
#1267284 Review #1267284 is a subjective opinion of poster.
Service
Earthlink Email Service
Pros
  • Used to like the spamblocker
Cons
  • Wont fix their spam blocker problem
Reason of review
non access to email
Preferred solution
Let the company propose a solution
Earthlink adopted a new "antispam" policy. It blocks IP from which suspected spam cam. (Instead of delivering mails them to the suspected spam folder). As a result incoming legit emails were blocked, more and more. Now I rarely get any email, usually with big delay....
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ID
#1204128 Review #1204128 is a subjective opinion of poster.
Service
Earthlink Email Service
Reason of review
Bad quality

EarthLink - No webmail - no access complete garbage

This is what I get when I try to load Earthlink Webmail. "HTTP Status 500 – Internal Server Error Type Exception Report Description The server encountered an unexpected condition that prevented it from fulfilling the request. Exception java.lang.NullPointerException Note The full stack trace of the root cause is available in the server logs. Apache Tomcat/8.5.16" Tried to reach customer support - can not be done. Tried to send them info - can not be done. This is not the first time I have had Webmail access problems. They are getting worse. Time to change & any of you out there considering Earthlink as your ISP - go somewhere else if you want something that works. If you want something that works once in a while Earthlink is the place to be.
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ID
#1137936 Review #1137936 is a subjective opinion of poster.
Service
Earthlink Email Service
Reason of review
Webmail does not work. Chat does not work. Quality, speed is crap.
Preferred solution
Let the company propose a solution

EarthLink - Email not working for 2 weeks off and on

8/7/17. I've been having problems with losing my email off my computer, u nable to receive email, unable to send email for two weeks now. I thought it was my computer. Finally I called Earthlink. It is them! They've beenbought out and can't seem to get their act together. They tried to help, couldn't, took my information and said they would have someone call me asap. I asked when asap was and they said TOMORROW! I need to receive my email. I am a business. I need to send it. I'm working on 3 projects due tomorrow and obviously I am not going to make it. I am switching to gmail or ATT. What a freaking nightmare in today's world! The cs said they were bought out by Windstream Holdings which apparently don't know how to do this.
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ID
#1084400 Review #1084400 is a subjective opinion of poster.
Service
Earthlink Email Service
Reason of review
Damaged or defective

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