Product: Earthlink Customer Care Clear all filters (0 of 10 reviews match)
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i moved into my apartment the previous tenants had earthlink and never called to cancel or transfer services im trying to get my internet service through another provider and i cant because it still shows connection at my address ive called several times and they keep...
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1.0
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Earthlink Customer Care
#1241252
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I paid 85% of my bill the customer rep assured me that the 16$ that l pwe would roll over to next months bill..5 days later l noticed that my wifi was suspended. So l called & they told me l was sent to collections l have to bay a 200 cancel fee (which l didnt cancel)...
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Anonymous
LINDA LILY

EARTHLINK IS FRAUD I AM A CUSTOMER..THEY CHARGE ME AND I CANNOT GET INTO CUSTOMER SERVICE. I WANT ALL MY MONEY BACK. I WANT TO START A CLASS ACTION SUIT AGAINST EARTHLINK. HOW...

1.0
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Earthlink Customer Care
#1179009
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EarthLink - Horrible Customer Service

This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
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Earthlink Customer Care
#1101390
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I contacted Earthlink for service, it was only after I gave bank info,was I told I couldn't use phone with net use. I immediatley told them I DID NOT want their service (in the same initial conversation) as I was disabled and needed the phone for emergent use. They...
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Earthlink Customer Care
#1078481
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EarthLink - Installatio sucks

I bundled woth dish and was told installation would be scheduled within 4 days as of today still dont have it. They swbt am emaol.installation would be kulh 24th between 9 and 113o. I work and would mot be here. Theu said that installatio is nit abaolanke during the weekends. Funny that ithers companies do? Wth. Dissatisfied. Cancelling
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Earthlink Customer Care
#1076297
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EarthLink - No service for months

I purchase service sometime ago and has never worked i call customer service and don t understand what gentleman was saying ,called again a few days later n got a guy who was much harder to understad would just like a refund because you promised me a service and didn t give me that service
1.0
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Earthlink Customer Care
#1067532
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EarthLink - HORRIBLE customer service.

I have made repeated requests for help with them and no one ever responds. Apparently no one there speaks English. I can say for certain this is THE WORST company I have EVER dealt with. They make changes to their service that make things worse without ever notifying you of these change. {{Redacted}}
1.8
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Earthlink Customer Care
I liked
  • Connectivity
I didn't like
  • Customer service
  • User interface
#969030
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EarthLink responded to my social media post and asked for my information to look into the issue. They gave me a number to call. Their executive support team (or whatever they call it) actually resolved the cross selling issue where I was charged for anti-virus without...
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Earthlink Customer Care
#935881
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I have had as many as one per week of phishing emails from a bogus website signed as from Earthlink Support. I have reported no less than 30 of these to Earthlink Support and each time I ma told they are working on it and someone will contact me. To date I have had no...
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2.2
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Earthlink Customer Care
I didn't like
  • Customer service
#899628
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Earthlink Customer Care Review

EarthLink customer service is the worst! They have limited command of English and are incompetent. The criminals charged me four times for a single month's internet service.
1.9
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Earthlink Customer Care
#871451
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