Contact Information

You can contact the customer service of EarthLink calling EarthLink's phone numbers.

Toll-Free Number:

  • (800) 719-4664

Customer Service:

  • (800) 719-4664
  • (888) 327-8454
  • (404) 815-0770

Deals & Packages Concierge:

  • (888) 858-0822

Moving & Address Change Concierge:

  • (877) 318-2092

New Customer Concierge:

  • (888) 715-3291
  • (866) 383-3080
  • (866) 819-1239
  • (866) 420-2445
  • (800) 955-0186
  • (888) 825-1817
  • (404) 795-1034
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Currently you can call only US numbers.

EarthLink Website:

EarthLink Online Chat:

EarthLink Email:

  • Message this business

Corporate Office Address:

Earthlink
1375 Peachtree Street
Atlanta, Georgia 30309

Help in Social Networks:

EarthLink Rating and Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability

Rating stats

Rating trend

Summary of EarthLink Customer Service Calls

20 TOTAL
CALLS
10% SUCCESSFUL
CONNECTIONS
01:06 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact EarthLink to Ask about:

Account Question:

  • “So I can pay my account”
  • “Password issues”

Request for Information Question:

  • “Inquiry”
  • “I want to talk to somebody about my EarthLink account”

Payments and Charges Question:

  • “Overpayment”

Product/ Service Question:

  • “Internet will not connect” , Review # 1902944

Other Question:

  • “EarthLink is not eorking” , Review # 2017981
  • “Internet”
  • “Ridiculously slow Internet”

About

EarthLink Terms of Service
By using an EarthLink service or visiting an EarthLink web site, The Client agree to comply with the Service Agreements and Policies listed below. EarthLink reserve the right to amend and update these Service Agreements and Policies from time to time. By submitting ideas, comments or suggestions ("Feedback") to EarthLink, including through feedback or survey web pages, The User of company services acknowledge and agree that: (i) The Customer's Feedback does not contain confidential or proprietary information; (ii) EarthLink is not obligated to keep The User's Feedback confidential; (iii) The Client's Feedback automatically will become the property of EarthLink and The User of Website waive all claims against EarthLink for infringement or misappropriation of any intellectual property rights in The Customer's Feedback; (iv) EarthLink may use The Customer's Feedback for any purpose and in any way, including for improvements to its services or products or in conjunction with its promotions, without any obligation by EarthLink to The Client (v) The User are not entitled to any compensation or remuneration of any kind from EarthLink for The User's Feedback for any reason; and (vi) EarthLink is not obligated to review The User's Feedback. READ THIS DIAL-UP SERVICE AGREEMENT CAREFULLY BEFORE USING THE EARTHLINK DIAL-UP SERVICE OR THE PEOPLEPC DIAL-UP SERVICE. THIS DIAL-UP SERVICE AGREEMENT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO THE CUSTOMER IN THE EVENT OF A DISPUTE.
To read more: https://www.earthlink.net/tcs/
EarthLink Privacy Policy
This Privacy Policy covers (i) the use and retention of personally identifiable information ("PII") that EarthLink, LLC ("EarthLink") collects from Company's customers and visitors to the webpages on earthlink.net, related subdomains and their pages (collectively, "EarthLink Communication Channels" including Website, Mobile App and Phone) and (ii) The User's options with regard to that collection and use. The EarthLink Communication Channels and the services and products offered on or through the EarthLink Communication Channels are collectively referred to in this Privacy Policy as "EarthLink Services". EarthLink is committed to protecting the privacy and security of The Customer's PII and will not share, sell or license The User's PII except in very limited circumstances as described below. All PII collected by EarthLink including, but not limited to, via the Internet, via any EarthLink mobile application, via mail or over the telephone is protected by the terms of this Privacy Policy. This Privacy Policy does not apply to information about The User of company services collected by third party websites that The User of Website may link to from the EarthLink Website or information collected by advertising networks on third party websites.
Top EarthLink Services

Internet Service, Customer Care, Technical Support

Top EarthLink Products

Account

EarthLink Pros and Cons

Pros: Connectivity, Used to like the spamblocker, Price, Low cost, I havent liked at all

Cons: Customer service, Especially non-english yokels, Way they do business, Too aggressive trying to delay cancellation, Tech support

Related Companies

Windstream, PeoplePC, Broadview Networks, New Edge Networks, CenterBeam

Summary

EarthLink is a leading national Internet service provider. The company is based in Atlanta. The company was founded in 1994 by Sky Dayton. EarthLink has been servicing more than 5 million customers. The company provides Internet services regardless of access type, speed or location. In 1995, the company introduced EarthLink Software. It was the first open and direct Internet access software in the world. In 2007, the company launched a Freestanding DSL service. This enables consumers receive high-speed Internet access without buying local telephone service from their phone companies. The same year, Earthlink launched the EarthLink Security Center, which provides new security opportunities.

EarthLink reviews and complaints

EarthLink is ranked 371 out of 1428 in Telecommunications category

Area Served

USA

Payment Methods

MasterCard

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