Contact EarthLink Customer Service
EarthLink Phone Numbers and Emails
Toll-Free Number:
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(888) 327-8454Residential Internet
Customer Service:
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(833) 458-4360SMS Texting
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(888) 441-9144Text
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(866) 618-0264
EarthLink Emails:
EarthLink Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
EarthLink Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call EarthLink is (888) 327-8454. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as EarthLink may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
EarthLink Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call EarthLink is (888) 327-8454. 84% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 82% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as EarthLink may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call EarthLink mainly because of product/ service, account, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact EarthLink is support@earthlink.net. 76% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact EarthLink Customer Service?
Most Popular Number:
| Total calls: 626 | Issues resolved: 22 | Last call: Feb 15, 2026 |
Contact Information
EarthLink Website:
EarthLink Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Daily: 9:00 AM - 10:00 PM (ET)
Fax:
EarthLink Customer Service Reviews
I finally got a a representative on the line to change my payment card numbers due to fraudulent hacking that got my account number
Could not find a way to resolve my issue. Had to text and chat to no avail. Automated phone system cut me off 4 times
How Good is EarthLink's Customer Service?
I HATE EARTH LINK STILL HAVE NOT GOTTEN A REFUND THE MATTER IS NOT RESOLVED I AM VERY SAD ABD YOSET ABOUT THIS
Well actually there's been no service support. Although today I did get a text messages.as follows
We noticed you haven't activated your EarthLink Wireless Home Internet device. Let us help! Check your email for details to get started or to contact our Customer Service team.
You've paid your Processing and Handling fee but haven't set up your EarthLink Wireless Home Internet. Let us help! Check your email for details or contact our Customer Service team.
Now I received no email . And another thing that isn't good they stated they received a payment from me, I thought about this if they have, they in actually referring to the New York office I did talk actually said I would need money to receive this package deal. No one or entity in EarthLink has none of my bank orientation unless it was obtained illegally. Now as for any.phone contact with EarthLink customer service there has been none. I've not received a call from anyone and have totally called 8 times in a 24 hour period. I have to be honest abouty experience with EarthLink is. I wouldn't want anything related nor would I recommend them. And tomorrow something is going to happen. I'm filing charges
Very satisfied
There's a long wait and no one answers
I would have given a higher number, however I 100% don't like your P...ed consumer headline!!!!!!!! Not all of us are angry and just have general questions sometimes because we don't understand how something works. I will not recommend earthlink to any of my friends right now, because they would be offended by your P...ed consumer headline. I have been a customer for a little over 21 years, and unfortunately, I will more than likely take my business somewhere else.
Both reps (had to call twice ... and ... the issue was not ever resolved. I figured it out all on my own and after having spent over and hour ... between the two (2) calls ... I had it fixed in under 10 minutes!!!!) were kind enough but neither knowledgeable enough to even understand the problem let alone correct it. Neither would take responsibility and consistently claimed the issue was not with E/L but rather with my computer itself and I should call a tech to come out and figure it out in person. Wrong, wrong, wrong.
Summary of EarthLink Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call EarthLink?
Product/ Service Question:
- “Internet will not connect”
- “No internet connection”
- “Internet dont work”
Payments and Charges Question:
- “Billing”
- “My daughter is trying for days to pay the bill with a new card, but it doesn't exept or better aloud to change it in the system.”
- “Pay bill”
Account Question:
- “I can not pick up my emails today?Message appears that my mails settings are off???”
- “Account”
- “Can't get into mail, need to change password”
Staff Question:
- “Customer service”
- “Start service”
- “To discontinue service”
Request for Information Question:
- “To discuss why I havent received my refund”
- “Can’t get any help on chat,or messages”
- “Got email this AM saying I requested to cancel my EarthLink. I did not request this and want to stay with EarthLink.”
Activation/ Cancellation Question:
- “Tengo días queriendo pagar mi servicio y no puedo y hoy me mand mesaje q mi servicio está cancelado y debo 283 dolores de que”
- “I need to activate”
- “Want to cancel with having to pay a $200 cancelation fee”
Website/ Application Question:
- “Installation”
- “Cant download emails”
- “Install”
Cards Question:
- “New card”
- “I mailed your device back to see if you're putting my $400 back on my card this is Lisa Jackson”
- “Update credit card information”
Return/ Replace Question:
- “Earthlnk is refusing to accept the correct answer to my security question.”
- “Change payment”
- “Return equipment”
Shipping and Delivery Question:
- “Need a new package”
- “I have not received equipment”
- “Shipping label”
Refund Question:
- “Refund”
- “My refund unused data”
Other Question:
- “Establish EarthLink on iPhone 13 Pro max”
- “Do when get new phone”
- “Inquiring”
Compare EarthLink Customer Service To
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