I was without internet service for 5 full days. I spent hours on the phone with technicians over that span and they were unable to fix it.
They suggested I have my phone lines checked so a service guy from the phone company came over to check. Nothing was wrong. That's when Earthlink said I needed a new modem, which they sent. Lo and behold, at the beginning of the 6th day, they called me asking to turn my computer on to see if I had internet access.
I did. Somehow they figured out what the heck the problem was that should have been figured out on day 1 of no internet access. Good grief. After I replied FOUR times to their invoice email to straighten things out with their erroneous invoice, I gave up and called them today.
After sending SIX emails to customer service about sending me the promised prepaid return Fed Ex label for an unneeded modem they said I needed, no response to any of those 6 emails. This is beyond horrible customer service. It's no service at all and with a company, the customer is king and is supposed to be important.
Ha! It won't surprise me when Earthlink goes out of business.
Product or Service Mentioned: Earthlink Internet Service.
Reason of review: Poor customer service.
Monetary Loss: $21.
Preferred solution: Full refund.
I didn't like: How they ignore emails from their customers, Hustling modems, Customer service, Especially non-english yokels, Tech support.