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My mother passed away in 2011. I called earthlink and cancelled her account. Then in 2018, I noticed they were still deducting $70/monthly from her estate. They refused to refund anything after I discovered the error. Because it has been so many years, I no longer had...
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Anonymous
Anonymous

That is sad I'm sorry to hear about your mom first of all but for these Racist crooks

Anonymous
Lester

The executor / executrix of the estate has failed to perform his/her single most important duty : closure and distribution of estate assets. I can't imagine how an estate coul...

1.0
#1207457
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EarthLink - Horrible customer service

Spiteful. Evil. Shut my account out of spite while activated
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website
#1204140
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Horrible! Now most of incoming emails do not reach me. Earthlink adopted a new "antispam" policy. It blocks IP from which suspected spam cam. (Instead of delivering mails them to the suspected spam folder). As a result incoming legit emails were blocked, more and more....
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#1204128
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I paid 85% of my bill the customer rep assured me that the 16$ that l pwe would roll over to next months bill.. 5 days later l noticed that my wifi was suspended. So l called & they told me l was sent to collections l have to bay a 200 cancel fee (which l didnt cancel)...
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Anonymous
LINDA LILY

EARTHLINK IS FRAUD I AM A CUSTOMER..THEY CHARGE ME AND I CANNOT GET INTO CUSTOMER SERVICE. I WANT ALL MY MONEY BACK. I WANT TO START A CLASS ACTION SUIT AGAINST EARTHLINK. HOW...

1.0
#1179009
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It is awful experience after I switched to Earthlink internet service. First, their internet service is terrible, always off line. My kids complain it very day. Second, I was told my rate was fixed rate $44.99/m for 12 month contract. There was advertise too when I...
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1.0
I didn't like
  • Not honest
  • Customer service
#1171692
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Around the last week of August 11th 2017...i was looking to switch to another internet to fit my needs. Online came across Earthlink (i heard about Earthlink for years) so i decided to contact them The cst service was really a nice pleasant person to speak with. So i...
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1.0
#1161775
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I think NOT. I called to make inquiries about DSL, and the rep asked me if I had the service already. DUH, I disconnected, and threw them out as a potential provider. This told me that their reps are offshore. I have nothing against reps offshore, but they don't seem...
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I didn't like
  • Customer service
#1158847
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I was on the phone with an earthlink tech support guy who was verbally abusive, refused to give me his name or turn me over to his supervisor. He disconnected in the middle of addressing the problem. He asked me ‘what is your problem?” when I was upset that he closed...
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1.0
#1157728
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On 11/16/17 I had problems with my DSL Service. I called earthlink and spoke with their customer service (in India) and they informed me that my service was inactive to to non-payment of 19.25. Which was a month past due. I paid the past due amount and they stated my...
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1.2
#1138592
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This is what I get when I try to load Earthlink Webmail. "HTTP Status 500 – Internal Server Error Type Exception Report Description The server encountered an unexpected condition that prevented it from fulfilling the request. Exception java.lang.NullPointerException...
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#1137936
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