My mother passed away in 2011. I called earthlink and cancelled her account.
Then in 2018, I noticed they were still deducting $70/monthly from her estate. They refused to refund anything after I discovered the error. Because it has been so many years, I no longer had her records to give them an confirmation that she wasn't using their services since 2011.
Customer Service said there was nothing they could do. As a result, approximately $5880 was deducted over time from my mom's account.
Product or Service Mentioned: Earthlink Account.
Reason of review: Problems with payment.
Monetary Loss: $5880.
Preferred solution: Full refund.