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Earthlink Stinks

I hate Earthlink. During an upgrade they put a long distance phone number in for my dial up and replaced my local access number. $800 later in long distance charges I discovered the problem. I tried to go in to the latest and greatest version of Earthlink and edit back to my local access number and could not do it. Even their own customer service people could not do it and agreed with me. Until I could get broadband installed, I went back to an old computer and used the old version of Earthlink and did fine...I will never use dial up again. NEVER!! I turned them in to the better business bureau in Atlanta, but they denied the problem time and time again....and blamed me for not watching the number I was using to dial in with. I had been an Earthlink customer for more then 3 years and never saw the need to check my local access number each time I logged on...I had not moved and I was not notified that my local access number was changing. My local access number had not changed after checking, it was still the same old number it had always been....so why during an upgrade did they go in and change my local access number to a long distance number? It was unknowing to me. Also, my long distance service AT&T wouldn't do anything to help me out either. I thought they might at least notify me when they noticed an unrealistic problem going on at my home phone that had never occurred previously. They had to see I was building up a large phone bill to the same phone number and I had never did it before. They wouldn't even cut me a deal for the error that I unsuspectingly created for myself. So needless to say I do not have AT&T long distance service on my home phone anymore. Unfortunately I do have a cell phone through them because I had Cingular and AT&T bought them out. I don't plan on renewing my contract at this time since it has expired, I just go month to month with them, but I do like their cell service, so I haven't closed my mind to renewing their cell phone service as yet. As long as I don't need a new cell phone I will continue going month to month. But I absolutely refuse to ever use Earthlink again. I pray they do not buy out broadband or I don't know what I will do. If anyone knows any other company Earthlink is associated with let me know so that I do not buy any of their products.
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ID
#118477 Review #118477 is a subjective opinion of poster.
Location
Hagerstown, Indiana
I have been a customer of Earthlink for 10 years. In February, 2007, I noticed a monthly charge of $5.95 had been added to my Earthlink invoice and charged to my credit card. I did not ask for nor authorize this additional charge. I was told by Earthlink that the...
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1 comment
Anonymous
#28316

We just got the same thing from earthlink! When you try to call them you get someone from india that you cant understand because of the terrible accent.

ID
#113805 Review #113805 is a subjective opinion of poster.
Location
Dallas, Texas

Earthlink in cahoots w/EMBARQ to ripoff helpless phone subscribers

Either Earthlink or EMBARQ fraudulently added a charge for internet service to my phone bill. Each blamed the other for 'signing' me up without my permission. Embarq would only give a phone number to call to 'cancel' my account. Upon calling that number you get a robot who requests your Earthlink email account, which I did not have, having never signed up for one. After a 20" hold and a 5" run around by the robot, it hung up on me, saying "I do not understand your request. Goodbye." I had responded that I don't have an account with them, that I wanted to speak to a person/agent, etc. It just kept asking whether I wanted residential or business service, etc. I did this 3 times, holding for 20" each time and getting the robot-run-around each time. On the 3rd try I faked a request for business services and was connected to a real live salesman who reluctantly connected me to a person whose English was difficult to understand, and who inferred I must have signed up, and refused to let me speak to a supervisor and refused to refund my money to me, but finally agreed to refund the charge to embarq. I contacted my Senator about this and his aide told me the same thing happened to him when he started embarq phone service, so this is not a one-time 'accident'. They do it so they can keep your money for a certain length of time while paying no interest on it. And they make it so difficult to get your money back that some people surely give up before getting it. This is corporate collusion and robbery. We are back in the Robber Baron days of yesteryear.
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2 comments
Anonymous
#117215

THIS IS HIGWAY ROBERY. WHEN WILL EARTHLINK INTERNET SERVICES BE STOPPED?

EMBARK IS TEAMED UP WITH THEM. IF YOU KNOW ANY ONE ELSE I CAN TALK TO TO STOP THIS CRIME PLEASE COMMENT ME BACK, BECAUSE IF THEY DID IT TO ME I KNOW THEY DID IT TO OTHERS! HOW MANY MILLIONS OF PEOPLE HAVE BEEN ROBBED BY EARTHLINK INTERNET SERVIVE/W THE ALL BROKEN ENGLISH STAFF?

THEY PROBABLY ARE NOT REALLY FROM GA. :(

Anonymous
#117209

I WAS SCAMMED AS WELL. THEY CLAIM TO BE BASED IN ATLANTA GA BUT HAD A ALL KOREAN STAFF, WITH VERY BROKEN ENGLISH. EARTHLINK SCAMMED ME THOUGH EMBARK PHONE COMPANY AND THEN RIPPED OFF MY VISTA CARD FOR MONTHS, AND REFRUSE TO PAY ME BACK.

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ID
#112070 Review #112070 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Earthlink Internet Service
Loss
$30

EarthLink - Poor security, unauthorized access and unjustifed action have ruined my husband's business

I have been an EarthLink customer since October 2002 but there have been recent events that are causing me to regret my decision for maintaining such a long relationship with your organization. There have been issues that make it obvious that this corporation does not value my standing as a customer. I am writing this letter because I have been on phone support and online chat support with a myriad of Customer Service and Technical Support representatives and have not had my issues resolved in a satisfactory manner. Over the past two weeks, I have had six separate problems with the security and integrity of my account. I have spent numerous hours trying to resolve these matters only to have them redevelop again and again. Yesterday, my account was deactivated twice by EarthLink; I was not given advance notification of these actions but had to find out the hard way. The following is a summary of my situations: 1. On or about January 3, 2008, I contacted EarthLink due to web domain profiles that existed under my account that were set up without my knowledge or authorization. 2. On January 11, 2008, I contacted EarthLink again regarding additional web domain profiles that existed under my account; again set up without my knowledge or authorization. 3. On January 15, I contacted EarthLink due to problems logging on. This was due to unauthorized access that included changing the account password. 4. Again on January 15, I saw a $65 balance that was applied due to another web domain being set up without my knowledge or authorization. 5. On the afternoon of January 16, 2008, I contacted EarthLink due to my inability to log onto my account and the message that my account was inactive. After spending 45 minutes on the phone, it was reactivated. 6. On the evening of January 16, 2008, not even two hours after having my account reactivated, I found that my account was deactivated AGAIN. Currently, my account is still not active and I don’t have the slightest idea of when it will be reinstated. I have been told that my account has been deactivated due to fraudulent activity; I have never committed any type of fraud and I resent being treated like a criminal and essentially being put out of business. I was told that it will take up to 72 hours for my account issues to be resolved; this is absolutely unacceptable. My husband and I each run home based businesses. This action by EarthLink has crippled our ability to properly execute our business matters. If we continue to fall victim to the latest timetable that EarthLink has given, my husband would have lost thousands of dollars in fees plus clients. We refuse to be victimized by incompetence. I would like to call your attention to the fact that I have forwarded complaints to the Better Business Bureau, the Federal Trade Commission, and the New York State Department of Consumer Affairs. Furthermore, I have posted commentary on CraigsList, MySpace, LinkedIn, Facebook and a host of other online boards. I will not stop composing negative verbiage about your organization until I get action. Also, I will not hesitate to pursue legal channels for wages that have been lost due to EarthLink’s corporate irresponsibility. Consider this fair warning. You have alienated a long-term customer and I demand immediate resolution and restitution.
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ID
#111093 Review #111093 is a subjective opinion of poster.
Location
Dunellen, New Jersey
Loss
$5