Anonymous

NOT SATISFIED WITH EARTHLINK

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I RECEIVED SERVICE FROM THEM ON OCT.3RD 2017 AND THEY CHARGED MY MY FIRST BILL ON OCT 6, 2017.. SO THAT PUT MY BANK ACCOUNT IN THE NEGATIVE $12 SO I CALLED CUSTOMER SERVICE AND HE SAID WHEN CAN I PAY AND I TOLD HIM OCT 20TH HE SAID THAT WAS FINE SO NOT I SEE ON OCT 12TH THEY HAVE TRIED TO TAKE THE PAYMENT AGAIN AND PUT ME IN THE NEGATIVE AGAIN.. I CALLED CUSTOMER SERVICE AND TRIED TO EXPLAIN THAT I CALLED AND ARRANGED ON THE 20TH HE SAID IT'S AUTOMATIC AND CAN'T STOP THE SYSTEM FROM TRYING TO KEEP TAKING OUT THE PAYMENT.. SO WHAT ARE THEY THERE FOR??????? I HAVEN'T HAD THIS A MONTH AND IM READY TO GET RID OF THEM
View full review
Cons:
  • Way they do business
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Illigal deduction from credit card

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Upon signing up with DishTV they hooked me up with Earthlink for my internet needs. 3 months later i seen an auto deduction for over double what i had been paying monthy. I was concerned because inwas NOT signed up for auto deduction plus my card on file was expired. I called and complained, which was even more frustrating due to the non english person i had to speak with. Very bad communication issues. They could not orivide me with a signed copy of a contract stating i wad aware if a price change but still insisted that because of what service i had that that is just what the charge is. Offered to take a new card for payment .. i refused and request an address where i could sent payment and also a nasty nice letter will be accompanying a payment.
View full review
Reason of review:
Problems with payment
Anonymous

EarthLink - Internet Service Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Piece of trash slow internet. Download speeds that can lead to 24 hour downloads and intermittent drops that disconnect you from whatever you are doing at the time(game, netflix, google docs, etc.) This is trash service but I'm trapped into using it because of location. Any attempt to contact the company results in a long ordeal of menu browsing, non-human number pressing, and (if you work hard enough) a customer service rep who essentially tells you to turn your computer on and off and make sure the box is on. It's a trash company ran by trash people and if I had ANY other options, I would take them. To put it simply, I expect earthlink internet services are on par with North Korean internet. Maybe a bit worse. If you have a choice between earthlink and some other company, then trust me, choose the other company.
View full review
Reason of review:
Bad quality
Alexander Dsr

EarthLink - Technical Support Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
*** internet *** customer support So bad they refunded me my money for the month before ever trying to fix the issue ( called several times, systems are down, systems are being updated,there's no supervisor around or they already went home,. Excuse after excuse after excuse ) They sent out a service technician and told us we did not need to be home. We were not informed until the next day that the service technician could not do his job because we "needed" to be there. When we were on the phone discussing this issue we told them they said we do not have to be home and the customer support person agreed we are right that we do not have to be home so for some reason the technician could not do his job and they didn't know about it and neither did we. The big deal is they made no effort to inform us, so once again hours on the phone with no result. Two days later we are called and said a technician will come out next Friday which is a week and two days away from where we are now; (relative to the story) Mad that we have not had Internet for over a month with no results or change in the effective status we are still getting the runaround and even getting to talk to customer service takes over an hour before we ever even get to start addressing what the real problem is. No internet Seriously can't believe how bad this of an experience this really is, I can't afford to use my hotspot all day everyday and still pay for internet I dont get to use And yes I check in the box can be contacted by the company. Not that I think it would do any good because I've been trying to get in contact with them and when I do they do nothing so please I dare you to contact me
View full review
Reason of review:
Poor customer service
Anonymous

Horrible company

I had my credit card stolen so my bank cancelled and reissued a card then my son had surgery called to let them know what was going on was told I could pay on the 1st tomorrow had service up until 8/31 at 4 am and they shut me off and told me they had cancelled my service and I should have called them by the 27th I told them I had since they supposedly released my line I have to do a new order and wait 5 to 10 business days to get reconnected . you cant understand anyone and you know they use fake names how do you run a business like this
View full review
Loss:
$300
Cons:
  • Especially non-english yokels
  • Being lied to
Reason of review:
lied to

Preferred solution: internet back on asap so i can pay my bills

Anonymous

Horrible Customer Service

This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
View full review
Reason of review:
Poor customer service
Anonymous

Email not working for 2 weeks off and on

8/7/17. I've been having problems with losing my email off my computer, u nable to receive email, unable to send email for two weeks now. I thought it was my computer. Finally I called Earthlink. It is them! They've beenbought out and can't seem to get their act together. They tried to help, couldn't, took my information and said they would have someone call me asap. I asked when asap was and they said TOMORROW! I need to receive my email. I am a business. I need to send it. I'm working on 3 projects due tomorrow and obviously I am not going to make it. I am switching to gmail or ATT. What a freaking nightmare in today's world! The cs said they were bought out by Windstream Holdings which apparently don't know how to do this.
View full review
Reason of review:
Damaged or defective
Anonymous

Earthlink - deceitful and harassment

I contacted Earthlink for service, it was only after I gave bank info,was I told I couldn't use phone with net use. I immediatley told them I DID NOT want their service (in the same initial conversation) as I was disabled and needed the phone for emergent use. They took money out of my account for over a year,FINALLY, I changed BANKS, then the harassing phone calls started, 27 calls in 7 DAYS. I suffer from PTSD did not help the stress level. I WILL NEVER PROMOTE EARTHLINK FOR ANYTHING UNLESS I WANT TO LOSE A FRIEND1 I also changed my phone #. The customer service non-existant and you get the run around, NEVER use this net provider,never buy stock in this company. DEFINITELY not AMERICAN based, based in INDIA
View full review
Reason of review:
Problems with payment
Anonymous
map-marker Conshohocken, Pennsylvania

No service for months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchase service sometime ago and has never worked i call customer service and don t understand what gentleman was saying ,called again a few days later n got a guy who was much harder to understad would just like a refund because you promised me a service and didn t give me that service
View full review
Reason of review:
Poor customer service
Anonymous

Installatio sucks

I bundled woth dish and was told installation would be scheduled within 4 days as of today still dont have it. They swbt am emaol.installation would be kulh 24th between 9 and 113o. I work and would mot be here. Theu said that installatio is nit abaolanke during the weekends. Funny that ithers companies do? Wth. Dissatisfied. Cancelling
View full review
Reason of review:
Order processing issue
Anonymous

Horrible service

EarthLink deactivated my service while they were accepting payments thru my bank I havnt had service for a week and now there telling me I had to wait another 5 to 7 business days - they're forcing their customers to giv them they're credit card info
View full review
Reason of review:
Poor customer service
Anonymous

Earthlink will not shut service off after at least 3 requests and confirmation.

We had been just earthlink email customers in the past. 2 years ago we stopped using earthlink. But allowed the account to be open as emails were being forwarded at that time. Actually forgot about the account until we started getting charged 8.95 a month for email. So in December we decided to cancel the account. Set a letter and an email regarding cancellation and assumed it would be taken care of. Also in December after receiving another charged emailed and requested it to be closed as we would be closing our checking account at the bank they had on file in February. In February we noticed we still were accumulating charges on an account we had dropped down to a minimal balance to close and had accumulated overdraft charges as Earthlink continued to debit our account. We called in February, they apologized and said they would credit us for two months, thus, and close the account. We received a confirmation number, and thought it was all taken care of. After receiving the credit we closed our account. Now we are receiving harassing phone calls from Earthlink regarding a $16.00 some odd bill they say we owe In April. We have spoken to them continuously - they have the February call recorded but say unless we have a confirmation number it cannot be closed. Like, did I save a written down confirmation number? No. So basically we told them to go pound sand. If Earthlink is really hard up to harass people for $16.00, THAT ISN'T EVEN A LEGITIMATE CHARGE, I think this is a BIG PROBLEM! NEVER USE THIS COMPANY FOR ANYTHING.
View full review
Reason of review:
Problems with payment
Anonymous

EARTHLINK LIES about NO OUTAGES TO SELL U-MODEMS

EARTHLINK LIES about NO OUTAGES TO SELL U-MODEMS

They were down4Hours. I phone INDIA.

They say "WE ARE NOT DOWN, your MODEM IS OLD. and FRIED. "I'll buy one at FRYS I say. No you can't they say.

You have to buy it from us. 81,00 with shipping. OK I say. Ten minutes later, ELN is back on line.

IT WAS EARTHLINK IN AN OUTAGE and it was NOT MY MODEM. I call the tekkie immediately and say "cancel that purchase. He says you have to call biz office tomorrow. I CANNOT void your purchase.

WHAT?? I DO call BIZ OFFICE as SOON as it opens but NEXT DAY that MODEM IS UPS-ed to MY FRONT GATE. THEY TOOK 81.00 from my bank.

HOAXED ME. JEEZ LOUISE!

View full review
Loss:
$81
Cons:
  • Hustling modems
  • High cost
  • Hustling faster speed for dsl and their l0meg websites
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

1 comment
Guest

Two days ago I woke my desktop from sleep and had no internet. My modem lights would show my ethernet "off".

Then my modem was cycling through powering down and re-starting itself. For most of the next 24 hours I had just brief moments connected so that a few e-mails would load, then it would go down again. Several years ago, there were times when Earthlink DSL would be down for a couple of days and come back on its own. This time because of the modem symptoms I suspected my 8-yr-old modem was bad.

Customer support listened to me explain the situation and concurred that my modem was bad. Replacement would be $79.95 plus $19.95 shipping. (8 yrs ago there was no charge for a replacement modem.) Back in 2009 a rep spent lots of time on the phone trouble-shooting to verify that I needed a new modem. This time, no trouble-shooting at all, just saying it sounded like the modem had failed - buy a new one.

A couple hours after ordering the new modem, my modem worked just fine again, and no problems for the last 24 hours or so.

I wonder if they have a way of programming it to look like your modem is failing just to sell you a new one? If that could be proven, the situation is ripe for a class-action suit.

Priscilla Lnu

HORRIBLE customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have made repeated requests for help with them and no one ever responds. Apparently no one there speaks English. I can say for certain this is THE WORST company I have EVER dealt with. They make changes to their service that make things worse without ever notifying you of these change. {{Redacted}}
View full review
Pros:
  • Connectivity
Cons:
  • User interface
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Lincoln Village, Ohio

EarthLink - Technical Support Review from Lincoln Village, Ohio

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
We have a T1/PRI for our company phone lines. It went down on a Monday and is still down Tuesday evening. I asked them to forward the main number to another phone number. This should be an easy request but they couldn't do it in 12 hours. They called me on Tuesday evening to say that a tech will be calling me Wednesday morning to forward the number. It takes 2 days to forward a number???? I only asked them to do this because they said an engineer will be out to fix my T1/PRI. Everytime i called in for an update, they kept giving me the same answer..."the engineer is scheduled to come out today". No time was given. "Today" came and went without an engineer showing up. Now they say an engineer will come out tomorrow to fix my T1/PRI. Each call into their support department went to India. They were most unhelpful. All they can do is read the screen for an update. Worthless! Stay away from Earthlink.
View full review
Cons:
  • Tech support
Reason of review:
Poor customer service
  • 1
  • ...
  • 6
  • 7
  • 8
  • 9
  • 10
  • ...
  • 12