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Called and sent emails trying to resolve a bill they keep sending to an old mailing address. This is has been going on for months and come to find out they have been billing us for a number which is with another carrier since 2011. Called again today, a new ticket was...
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#889744
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I was without DSL for almost a month. I spent hours with so many techs. They made me do the same thing over and over again. After a while, they tell you they will call back in one hour, two hours or four hours. Called me back once out of may be 5 times. They could not...
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#888323
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I've called more than a few times with my request to cancel. They are too aggressive about not canceling. Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he...
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Anonymous
Ann

I think that I read either on this thread or elsewhere that the only thing to do is to have your credit card stop crediting earthlink. I am so fed up with earthlink.net. I'm r...

1.0
I didn't like
  • Too aggressive trying to delay cancellation
#881822
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If looking for a company to provide your business with high speed internet access and VOIP service, I recommend selecting any other firm over Earthlink. After ending a 3-year contract with nothing but dropped calls and access problems. IN the end I had to pay an...
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#877969
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Earthlink Customer Care Review

EarthLink customer service is the worst! They have limited command of English and are incompetent. The criminals charged me four times for a single month's internet service.
1.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#871451
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I quit using earthlink a few years ago. I realized I didn't need to pay for the email service I was buying, and paying even extra for more storage using gmail. I called to cancel service in May of 2015. I just realized they have been billing me all year long, now...
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#830055
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Other Product Review

I am not a customer, and earthlink stole 150.00 dollars from my bankcard
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
#814177
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Yesterday I got a message about my account balance. "Which by the way is for my Child Support for my son". It said I am in the negative for $45.00, including the over draft fee. And $101.85 was debited from earthlink. So I did what everyone else would do, I called the...
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I didn't like
  • Refuse to refund my money
  • Unauthorized usage of my credit card
#796864
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HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program...
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1.0
I didn't like
  • Especially non-english yokels
#745126
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I was lied to by an Earthlink rep to gain me as a customer. About 2 years ago I was unhappy with TW for my isp as I was unaware of this modem lease fee which I never knew about. I called and complained and they had nothing for me. So I was told about Earthlink. I...
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1.6
#735151
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