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EarthLink - Not a happy camper here.

I was without DSL for almost a month. I spent hours with so many techs. They made me do the same thing over and over again. After a while, they tell you they will call back in one hour, two hours or four hours. Called me back once out of may be 5 times. They could not figure out why my DSL was not working. Or may not be interested in finding out. Ended up was that it was caused by Earthlink canceling my account with AT&T. They also sent me a new modem saying it was free. Now they charged me $50+ for it(Cheap looking ***) . Even though they told I need not to send it back by chatting with them. I and they both have record of the chat. They now insist on the charge unless I send it back by the Fedex in order to waive the fee. It takes one hour for me to go to Fedex and back.
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ID
#888323 Review #888323 is a subjective opinion of poster.
Location
Tokyo, Tokyo
Service
Earthlink Internet Service
Reason of review
Bad quality
1.0
Details
I've called more than a few times with my request to cancel. They are too aggressive about not canceling. Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he...
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2 comments
Anonymous
#1842261

Then they threaten to send you to collections!!!! They're a scam!!

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ID
#881822 Review #881822 is a subjective opinion of poster.
Location
Discovery Bay, California
Cons
  • Too aggressive trying to delay cancellation
Reason of review
Poor customer service
Loss
$71
Preferred solution
Let the company propose a solution

Earthlink High Speed Internet and VOIP

If looking for a company to provide your business with high speed internet access and VOIP service, I recommend selecting any other firm over Earthlink. After ending a 3-year contract with nothing but dropped calls and access problems. IN the end I had to pay an early cancelation fee for upgrading my internet access at one of our business locations...after 1 year of intermittent connectivity. Trying to resolve with customer and tech support was fruitless. There response was to upgrade my service, which did nothing but obligate me to a longer contract. Using the terms of the contract to cancel early was like fighting a hydra. Never again.
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ID
#877969 Review #877969 is a subjective opinion of poster.
Location
Hayward, California
Reason of review
Bad quality

Earthlink Customer Care Review

1.8
Details
EarthLink customer service is the worst! They have limited command of English and are incompetent. The criminals charged me four times for a single month's internet service.
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ID
#871451 Review #871451 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Earthlink Customer Care
Reason of review
Problems with payment
I quit using earthlink a few years ago. I realized I didn't need to pay for the email service I was buying, and paying even extra for more storage using gmail. I called to cancel service in May of 2015. I just realized they have been billing me all year long, now...
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ID
#830055 Review #830055 is a subjective opinion of poster.
Location
Bothell, Washington
Reason of review
Problems with payment

Other Product Review

1.0
Details
I am not a customer, and earthlink stole 150.00 dollars from my bankcard
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ID
#814177 Review #814177 is a subjective opinion of poster.
Location
Middle River, Maryland
Reason of review
Pricing issue
Yesterday I got a message about my account balance. "Which by the way is for my Child Support for my son". It said I am in the negative for $45.00, including the over draft fee. And $101.85 was debited from earthlink. So I did what everyone else would do, I called the...
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ID
#796864 Review #796864 is a subjective opinion of poster.
Location
New Port Richey, Florida
Service
Earthlink Internet Service
Cons
  • Unauthorized usage of my credit card
  • Refuse to refund my money
Reason of review
I am pissed about the nature of how the company scammed me and used an unauthorized credit card. Also refuse to refund immediately
Loss
$117
Preferred solution
Full refund

EarthLink - Horrible company

1.0
Details
HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program with extremely limited options for settings, etc. When I had to order a modem it was so cheesy (flimsy plastic and wiring) it didn't work. I sent it back and the next one broke in a month. Then I finally had enough after all these years and called to cancel. They had the audacity to bill me for the 30 days AFTER CANCELLATION! Making me pay for a month I wouldn't even use. I went ahead and paid it so I would never have to communicate with that dying company ever again.
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ID
#745126 Review #745126 is a subjective opinion of poster.
Location
Spokane, Washington
Service
Earthlink Internet Service
Cons
  • Especially non-english yokels
Reason of review
Poor customer service
Preferred solution
Close up shop today. You're dying anyway.

EarthLink - Internet Service Review from Rochester, New York

1.6
Details
I was lied to by an Earthlink rep to gain me as a customer. About 2 years ago I was unhappy with TW for my isp as I was unaware of this modem lease fee which I never knew about. I called and complained and they had nothing for me. So I was told about Earthlink. I called them talked deals and set up for them to be my isp because i stressed to them that don't want to buy a modem or pay a fee for it as we pay a lot for the service. The rep told me that we don't charge a lease fee and you won't have to buy a modem. So that was my reason why I did the switch. I believed them blah blah. Well recently I looked at a bill instead of just throwing the payment on a card and going on and realized I was indeed paying this fee and not only that it has gone up. Had u known at the time that they were gonna charge a fee every month like TW I would have said ahh well I'll buy a cheap modem and I loose. So now I feel like I've been robbed and forced to pay a bill that I don't spree with. 2 years with that payment again I could have just owned my own. Why would they lie to me? What a *** company. I would never recommend them to anyone and am Def going to switch ISP even if I pay the same or a tad more. I requested to hear the initial convo between me and rep 2 years ago. I highly doubt anything will happen.. Again what a shady company/employees.
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ID
#735151 Review #735151 is a subjective opinion of poster.
Location
Rochester, New York
Service
Earthlink Internet Service
Reason of review
Poor customer service
1.0
Details
When cancelling my email service from Earthlink , I discovered that I had been paying (through automatic payment from my American Express card) for dial-up service as well. I do not use dial-up service. A charge of $21.95 per month had been added to the account for 4...
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ID
#733875 Review #733875 is a subjective opinion of poster.
Location
Sacramento, California
Service
Earthlink Internet Service
Reason of review
Billing for unused service.
Loss
$1000
Preferred solution
Full refund
I think that I have potential standing in POSSIBLE CLASS ACTION LAWSUIT AGAINST billion buck transnational corp, EARTHLINK. (They have subsidiaries with other names, doing the same thing. They are ISPS or webservers. They are based in ATLANTA GA. I'll tell you what I...
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ID
#717078 Review #717078 is a subjective opinion of poster.
Location
Tarzana, California
Service
Earthlink Internet Service
Cons
  • Shut you down every month
  • High cost of an isp 40bucks
  • Tekkies in india said no hope lady
Reason of review
bandwidth obtained for 40$ a month
Loss
$10000
Preferred solution
Let the company propose a solution

EarthLink - Did not cancel my account after phone call

1.0
Details
Cancelled my Earthlink e-mail account in 2011 because it was hacked and my contacts were receiving weird stuff with my name on it. Earthlink says they have no record of this cancellation. I found this out when I tried to change my plan with Time Warner Cable. In addition to this, Erthlink says they continued to send billing to my current e-mail address (not the Earthlink address) but I can find no record of these e-bills in any inbox or spam. AND Earthlink says my past due amount has been turned over to a collection agency. What a mess! The worst business relationship in my 66 years on this planet!
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1 comment
Anonymous
#1023864

I am having a similar experience. Earthlink is extremely sketchy.

I cancelled my service in July and was told that I would receive a free month of internet because I was a faithful customer (didnt want this, didnt need this because I was moving).

One month later, still being billed as if nothing happened. An interesting phone call today revealed that because I accepted the free month of internet, they would continue to bill me for another year.

What the ***!!!

ID
#676626 Review #676626 is a subjective opinion of poster.
Location
San Diego, California
Reason of review
Poor customer service
Loss
$327
Preferred solution
Let the company propose a solution

EarthLink - Not installed yet and already pissed

I set up service at 3pm for installation the following week.About 4pm I began to get numerous invoices for the same account number but different invoice numbers. Luckly they all show a zero balance, but when I tried to call customer service to ask why I was already receiving invoices for a service not yet installed, I had a guy from India who I could NOT understand, but I believe he said that the duplicate invoices with different numbers were to reflect accountability of Earthlink. What is that supposed to mean? He was extremely rude, interrupted constantly and never did address my questions. It was like talking to a brick wall. Im thinking about cancelling the service before the 10 day contract expires. Too many bad reviews.
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ID
#670278 Review #670278 is a subjective opinion of poster.
Location
Dallas, Texas
Service
Earthlink Internet Service
Reason of review
Poor customer service

Earthlink Internet Service Review

1.0
Details
Just install. Service instatller did a fantastic job. But I work for the federal government on base doing the same type job. I brought home some test equipment and will check speed. I will let you know. Car Samples
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ID
#664889 Review #664889 is a subjective opinion of poster.
Location
Cocoa, Florida
Service
Earthlink Internet Service

Internet Service Review

THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled
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ID
#653931 Review #653931 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Bad quality