Latest review first
Called and sent emails trying to resolve a bill they keep sending to an old mailing address. This is has been going on for months and come to find out they have been billing us for a number which is with another carrier since 2011. Called again today, a new ticket was...Read more
I was without DSL for almost a month. I spent hours with so many techs. They made me do the same thing over and over again. After a while, they tell you they will call back in one hour, two hours or four hours. Called me back once out of may be 5 times. They could not...Read more
I've called more than a few times with my request to cancel. They are too aggressive about not canceling. Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he...Read more
I didn't like
- Too aggressive trying to delay cancellation
If looking for a company to provide your business with high speed internet access and VOIP service, I recommend selecting any other firm over Earthlink. After ending a 3-year contract with nothing but dropped calls and access problems. IN the end I had to pay an...Read more
Earthlink Customer Care Review
EarthLink customer service is the worst! They have limited command of English and are incompetent. The criminals charged me four times for a single month's internet service.
I quit using earthlink a few years ago. I realized I didn't need to pay for the email service I was buying, and paying even extra for more storage using gmail. I called to cancel service in May of 2015. I just realized they have been billing me all year long, now...Read more
Other Product Review
I am not a customer, and earthlink stole 150.00 dollars from my bankcard
Yesterday I got a message about my account balance. "Which by the way is for my Child Support for my son". It said I am in the negative for $45.00, including the over draft fee. And $101.85 was debited from earthlink. So I did what everyone else would do, I called the...Read more
HORRIBLE! Earthlink is a dying company and service and program are awful. I had to have EarthLink for several years because of where I lived. Not even satellite was available. The program has always been very slow, even at work when I use broadband. Very basic program...Read more
I was lied to by an Earthlink rep to gain me as a customer. About 2 years ago I was unhappy with TW for my isp as I was unaware of this modem lease fee which I never knew about. I called and complained and they had nothing for me. So I was told about Earthlink. I...Read more
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