filters
state:
Show
city:
Show
product:
Show
So ive been with earthstink, I mean earthlink for about 5 months and was told that I will be on a trial for 3 months and that it would go up to $43.00 which is very interesting because ive been getting charged $65.00 for internet which is outrageous when im only...
Read more
1.0
I liked
  • I havent liked at all
#1131805
Reply to reviews
Tried Earthlink Hyperlink for a mere week and it was a bad experience from day 2. First off, the sales rep told me over chat the incorrect installation price and I had to talk to two different representatives to get the quoted price which I was told would be refunded...
Read more
1.1
I didn't like
  • Too aggressive trying to delay cancellation
  • Customer service
  • Deceptive marketing
#1123817
Reply to reviews
I RECEIVED SERVICE FROM THEM ON OCT.3RD 2017 AND THEY CHARGED MY MY FIRST BILL ON OCT 6, 2017.. SO THAT PUT MY BANK ACCOUNT IN THE NEGATIVE $12 SO I CALLED CUSTOMER SERVICE AND HE SAID WHEN CAN I PAY AND I TOLD HIM OCT 20TH HE SAID THAT WAS FINE SO NOT I SEE ON OCT...
Read more
1.0
I didn't like
  • Way they do business
#1113486
Reply to reviews

EarthLink - Horrible Customer Service

EarthLink
#1101390
This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
Comment
Show

EarthLink - Installatio sucks

EarthLink
#1076297
I bundled woth dish and was told installation would be scheduled within 4 days as of today still dont have it. They swbt am emaol.installation would be kulh 24th between 9 and 113o. I work and would mot be here. Theu said that installatio is nit abaolanke during the weekends. Funny that ithers companies do? Wth. Dissatisfied. Cancelling
Comment
Show

EarthLink - Horrible service

EarthLink
#1075962
EarthLink deactivated my service while they were accepting payments thru my bank I havnt had service for a week and now there telling me I had to wait another 5 to 7 business days - they're forcing their customers to giv them they're credit card info
Comment
Show

EarthLink - No service for months

EarthLink
#1067532
1.0
Details
I purchase service sometime ago and has never worked i call customer service and don t understand what gentleman was saying ,called again a few days later n got a guy who was much harder to understad would just like a refund because you promised me a service and didn t give me that service
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Upon signing up with DishTV they hooked me up with Earthlink for my internet needs. 3 months later i seen an auto deduction for over double what i had been paying monthy. I was concerned because inwas NOT signed up for auto deduction plus my card on file was expired. I...
Read more
1.0
#1103224
Reply to reviews
Piece of trash slow internet. Download speeds that can lead to 24 hour downloads and intermittent drops that disconnect you from whatever you are doing at the time(game, netflix, google docs, etc.) This is trash service but I'm trapped into using it because of...
Read more
1.9
#1095958
Reply to reviews
I had my credit card stolen so my bank cancelled and reissued a card then my son had surgery called to let them know what was going on was told I could pay on the 1st tomorrow had service up until 8/31 at 4 am and they shut me off and told me they had cancelled my...
Read more
I didn't like
  • Especially non-english yokels
  • Being lied to
#1095095
Reply to reviews
I was without internet service for 5 full days. I spent hours on the phone with technicians over that span and they were unable to fix it. They suggested I have my phone lines checked so a service guy from the phone company came over to check. Nothing was wrong....
Read more
1.7
I didn't like
  • Customer service
  • How they ignore emails from their customers
  • Hustling modems
#1093926
Reply to reviews
8/7/17. I've been having problems with losing my email off my computer, u nable to receive email, unable to send email for two weeks now. I thought it was my computer. Finally I called Earthlink. It is them! They've beenbought out and can't seem to get their act...
Read more
#1084400
Reply to reviews
I contacted Earthlink for service, it was only after I gave bank info,was I told I couldn't use phone with net use. I immediatley told them I DID NOT want their service (in the same initial conversation) as I was disabled and needed the phone for emergent use. They...
Read more
#1078481
Reply to reviews
Crappy internet Crappy customer support So bad they refunded me my money for the month before ever trying to fix the issue ( called several times, systems are down, systems are being updated,there's no supervisor around or they already went home,. Excuse after excuse...
Read more
1.0
#1071998
Reply to reviews