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Upon signing up with DishTV they hooked me up with Earthlink for my internet needs. 3 months later i seen an auto deduction for over double what i had been paying monthy. I was concerned because inwas NOT signed up for auto deduction plus my card on file was expired. I...
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1.0
#1103224
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Piece of trash slow internet. Download speeds that can lead to 24 hour downloads and intermittent drops that disconnect you from whatever you are doing at the time(game, netflix, google docs, etc.) This is trash service but I'm trapped into using it because of...
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1.9
#1095958
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I had my credit card stolen so my bank cancelled and reissued a card then my son had surgery called to let them know what was going on was told I could pay on the 1st tomorrow had service up until 8/31 at 4 am and they shut me off and told me they had cancelled my...
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I didn't like
  • Being lied to
  • Especially non-english yokels
#1095095
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EarthLink - Horrible Customer Service

EarthLink
#1101390
This company lies to the customers, keep you on hold and then disconnect your call after keeping you on hold for 45-50 minutes. They blocks on your addressso you can't do business with other competitors. Every time you call for a supervisor it's always a person that don't understand what you are asking and they hurry up and get you off the phone by lying.
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EarthLink - Installatio sucks

EarthLink
#1076297
I bundled woth dish and was told installation would be scheduled within 4 days as of today still dont have it. They swbt am emaol.installation would be kulh 24th between 9 and 113o. I work and would mot be here. Theu said that installatio is nit abaolanke during the weekends. Funny that ithers companies do? Wth. Dissatisfied. Cancelling
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EarthLink - Horrible service

EarthLink
#1075962
EarthLink deactivated my service while they were accepting payments thru my bank I havnt had service for a week and now there telling me I had to wait another 5 to 7 business days - they're forcing their customers to giv them they're credit card info
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EarthLink - No service for months

EarthLink
#1067532
1.0
Details
I purchase service sometime ago and has never worked i call customer service and don t understand what gentleman was saying ,called again a few days later n got a guy who was much harder to understad would just like a refund because you promised me a service and didn t give me that service
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I was without internet service for 5 full days. I spent hours on the phone with technicians over that span and they were unable to fix it. They suggested I have my phone lines checked so a service guy from the phone company came over to check. Nothing was wrong....
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1.7
I didn't like
  • Tech support
  • Hustling modems
  • Especially non-english yokels
#1093926
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8/7/17. I've been having problems with losing my email off my computer, u nable to receive email, unable to send email for two weeks now. I thought it was my computer. Finally I called Earthlink. It is them! They've beenbought out and can't seem to get their act...
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#1084400
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I contacted Earthlink for service, it was only after I gave bank info,was I told I couldn't use phone with net use. I immediatley told them I DID NOT want their service (in the same initial conversation) as I was disabled and needed the phone for emergent use. They...
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#1078481
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Crappy internet Crappy customer support So bad they refunded me my money for the month before ever trying to fix the issue ( called several times, systems are down, systems are being updated,there's no supervisor around or they already went home,. Excuse after excuse...
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1.0
#1071998
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We had been just earthlink email customers in the past. 2 years ago we stopped using earthlink. But allowed the account to be open as emails were being forwarded at that time. Actually forgot about the account until we started getting charged 8.95 a month for email. So...
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#1037785
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EARTHLINK LIES about NO OUTAGES TO SELL U-MODEMS
They were down4Hours. I phone INDIA. They say "WE ARE NOT DOWN, your MODEM IS OLD. and FRIED. "I'll buy one at FRYS I say. No you can't they say. You have to buy it from us. 81,00 with shipping. OK I say. Ten minutes later, ELN is back on line. IT WAS EARTHLINK IN AN...
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Anonymous
Bob

Two days ago I woke my desktop from sleep and had no internet. My modem lights would show my ethernet "off". Then my modem was cycling through powering down and re-starting it...

I didn't like
  • Websites they give have impossible domain name
  • High cost
  • Hustling faster speed for dsl and their l0meg websites
#979077
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I have made repeated requests for help with them and no one ever responds. Apparently no one there speaks English. I can say for certain this is THE WORST company I have EVER dealt with. They make changes to their service that make things worse without ever notifying...
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1.8
I liked
  • Connectivity
I didn't like
  • User interface
  • Customer service
#969030
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